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CSM Toolbox
CSM Toolbox
Isabel Ruiz

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and... more

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Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The... more

28 Jun 2022 · 20 minutes
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive... more

14 Jun 2022 · 18 minutes
CS Strategy evolution with Kate Neal at Staircase | Ep. 12

A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4... more

07 Jun 2022 · 18 minutes
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and... more

24 May 2022 · 23 minutes
A day in the life of a CSM with Ryan Noakes | Ep. 10

With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in... more

17 May 2022 · 24 minutes
Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+... more

10 May 2022 · 18 minutes
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

​​Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS... more

12 Apr 2022 · 24 minutes
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with... more

29 Mar 2022 · 24 minutes
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.Most of her... more

22 Mar 2022 · 10 minutes
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05

As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson.She... more

08 Mar 2022 · 15 minutes
CSM Toolbox
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
CSM Toolbox