pod.link/csmtoolbox
pod.link copied!
CSM Toolbox
CSM Toolbox
Isabel Ruiz

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and... more

Listen now on

Apple Podcasts
Spotify
Google Podcasts
Overcast
Stitcher
Castbox
Castro
Podcast Addict
Pocket Casts
iHeartRadio
Player FM
Breaker
RadioPublic
RSS

Episodes

Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The... more

28 Jun 2022 · 20 minutes
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive... more

14 Jun 2022 · 18 minutes
CS Strategy evolution with Kate Neal at Staircase | Ep. 12

A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4... more

07 Jun 2022 · 18 minutes
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and... more

24 May 2022 · 23 minutes
A day in the life of a CSM with Ryan Noakes | Ep. 10

With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in... more

17 May 2022 · 24 minutes
Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+... more

10 May 2022 · 18 minutes
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

​​Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS... more

12 Apr 2022 · 24 minutes
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with... more

29 Mar 2022 · 24 minutes
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.Most of her... more

22 Mar 2022 · 10 minutes
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05

As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson.She... more

08 Mar 2022 · 15 minutes
CSM Toolbox
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
CSM Toolbox