50 episodes
CSM Toolbox Isabel Ruiz
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- Business
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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Learning from mistakes with Angela Guedes at Claap | Ep. 18
Angela is a Senior Customer Success Leader & Startup Advisor.
Passionate about building high performing teams and mentor others to reach their full potential.
For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results.
She's results-driven and process-oriented. And values authenticity, direct communication, and grit.
How to contact Angela
https://www.linkedin.com/in/angelaguedes/
Claap
https://www.claap.io/
Support the show -
Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17
Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales.
Dreamdata is the B2B revenue attribution platform for small to midsize B2B companies seeking to stop the guesswork and build, repeat, and scale success.
How to reach Steffen
https://www.linkedin.com/in/steffenhedebrandt/
Find out more about Dreamdata and Revenue Analytics here
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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Support the show -
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16
Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking.
She is a recent graduate of Stanford University, having studied Economics and Political Science.
Prior to Toucan, her work experience was largely in political campaigning and data science.
How to reach Antonia:
https://www.tiktok.com/@antoniahellman
https://www.toucan.events
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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Support the show -
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15
Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive.
She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace.
They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders.
www.strengthsconsultancy.nl
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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/
Support the show -
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
Cèline Riemenschneider is the Community Lead for Canva Creators, Germany
She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space.
Céline on Twitter @celinecommunity
The Community Mentor
https://workademy.thecommunitymentor.com/
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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/
Support the show -
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13
Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp.
She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing.
She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies.
She realized that the business of the future needs more human touch, and her unique skill set and artistic mindset are in demand.
Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education).
She's a proud mom of two, an advocate for flexible working and parents in technology.
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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page:
https://www.linkedin.com/company/csmtoolbox/
Support the show