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CSM Toolbox
CSM Toolbox
Isabel Ruiz

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and... more

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Episodes

Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16

Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking. She is a recent graduate of Stanford... more

26 Jul 2022 · 20 minutes
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works as... more

05 Jul 2022 · 21 minutes
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The... more

28 Jun 2022 · 20 minutes
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive... more

14 Jun 2022 · 18 minutes
CS Strategy evolution with Kate Neal at Staircase | Ep. 12

A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4... more

07 Jun 2022 · 18 minutes
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and... more

24 May 2022 · 23 minutes
A day in the life of a CSM with Ryan Noakes | Ep. 10

With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in... more

17 May 2022 · 24 minutes
Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+... more

10 May 2022 · 18 minutes
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

​​Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS... more

12 Apr 2022 · 24 minutes
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with... more

29 Mar 2022 · 24 minutes
CSM Toolbox
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16
CSM Toolbox
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