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Five Star Counsel Podcast
Five Star Counsel Podcast
John Strohmeyer

What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals)... more

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Spring Break! Plus, a Practical Guide to Come in Season 3...

The Five Star Counsel podcast is prepping for a little break while we wrap up season two and prepare for... more

05 Apr 2023 · 3 minutes
Answering Our Show's Big Question

Our show has tackled client service by framing it around one big question: "What would a firm created by the... more

16 Mar 2023 · 13 minutes
Recovering From Service Mistakes

How do you handle client-facing mistakes? As much as we try to avoid them, mistakes are inevitable, even for us... more

23 Feb 2023 · 9 minutes
Making Service Improvements

There's a common misconception and fear we see in attorneys. Attorneys can fall prey to thinking that becasue they're well-paid... more

20 Jan 2023 · 10 minutes
Maintaining Your Service Consistency

Now that you have addressed your standards, and you've implemented processes that should lead to those standards being met, how... more

11 Jan 2023 · 12 minutes
Setting Your Delivery Standards

Now that we've discussed the components of our firm's service, it's time to think about how we measure successful service.... more

05 Jan 2023 · 15 minutes
Your People: Hiring, Training, and Managing

We've built the pieces of the machine for great service, but now it's time to focus on the fuel -... more

13 Dec 2022 · 16 minutes
Service Delivery in the New Experience Economy w/ Joe Pine

Have you progressed beyond the dark ages of stodgy, antiquated law practice? If you're listening to this show, I bet... more

06 Dec 2022 · 31 minutes
Defining the Five Star Experience

Now that we've laid the groundwork for building great service, and talked about how to avoid pitfalls, we should really... more

17 Nov 2022 · 17 minutes
Avoiding Red Herrings

Before we dive deeper into what service is, let's take a look at what service ISN'T. I like to classify... more

01 Nov 2022 · 13 minutes
Five Star Counsel Podcast
Spring Break! Plus, a Practical Guide to Come in Season 3...
Five Star Counsel Podcast
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