| 1 | Spring Break! Plus, a Practical Guide to Come in Season 3... 2023-04-05 |
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| 2 | S2 E13. Answering Our Show's Big Question 2023-03-16 |
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| 3 | S2 E12. Recovering From Service Mistakes 2023-02-23 |
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| 4 | S2 E11. Making Service Improvements 2023-01-20 |
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| 5 | S2 E10. Maintaining Your Service Consistency 2023-01-11 |
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| 6 | S2 E9. Setting Your Delivery Standards 2023-01-05 |
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| 7 | S2 E8. Your People: Hiring, Training, and Managing 2022-12-13 |
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| 8 | Service Delivery in the New Experience Economy w/ Joe Pine 2022-12-06 |
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| 9 | S2 E7. Defining the Five Star Experience 2022-11-17 |
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| 10 | S2 E6. Avoiding Red Herrings 2022-11-01 |
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Five Star Counsel Podcast
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
