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CX Passport
CX Passport
Rick Denton

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of... more

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Episodes

The One with the 2024 First Class Holiday Special part 1 - E196

What's on your mind? Let CX Passport know...🎤As we close 2024, CX Passport takes a break with the annual tradition... more

24 Dec 2024 · 30 minutes
The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

What's on your mind? Let CX Passport know...🎤🎞️CX evolves AND the core stays the same “The one with the core... more

17 Dec 2024 · 33 minutes
The one with the storytelling - Andrew Carothers CX OpenToWork E194

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew... more

10 Dec 2024 · 32 minutes
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

What's on your mind? Let CX Passport know...🎤🎞️Attendance policies that include bear interactions? “The one with the Alaska employee experience”... more

03 Dec 2024 · 37 minutes
The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

What's on your mind? Let CX Passport know...🎤🎞️What can a free fall teach us about business? “The one with the... more

26 Nov 2024 · 38 minutes
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

What's on your mind? Let CX Passport know...🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!? ... more

19 Nov 2024 · 32 minutes
The one where offboarding matters - Gary Marra CX #OpenToWork E190

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary... more

12 Nov 2024 · 34 minutes
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

What's on your mind? Let CX Passport know...🎤🎞️Stop doing this! “The one where we stop KPI hunting” with Marcus Karlsson... more

05 Nov 2024 · 31 minutes
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

What's on your mind? Let CX Passport know...🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique... more

29 Oct 2024 · 37 minutes
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know...🎤🎞️What does service recovery look like even with an approaching hurricane? “The one... more

22 Oct 2024 · 37 minutes
CX Passport
The One with the 2024 First Class Holiday Special part 1 - E196
CX Passport
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