pod.link/cxpassport
pod.link copied!
CX Passport
CX Passport
Rick Denton

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of... more

Listen now on

Apple Podcasts
Spotify
Overcast
Podcast Addict
Pocket Casts
Castbox
Podbean
iHeartRadio
Player FM
Podcast Republic
Castro
RSS

Episodes

The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

What's on your mind? Let CX Passport know... 🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud... more

27 May 2025 · 29 minutes
The one with the new studio - Jessica “JP” Posey, Senior Director of CX for Kit E217

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the new studio” with Jessica “JP” Posey, Senior Director... more

20 May 2025 · 33 minutes
The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

What's on your mind? Let CX Passport know... 🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP at... more

13 May 2025 · 29 minutes
REPLAY The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know... I’m taking a break so enjoy a very impactful rerun…🎤🎞️What does service... more

06 May 2025 · 38 minutes
What is Southwest Thinking?! - LinkedIn live replay with Sam Stern E214

What's on your mind? Let CX Passport know... 🎤🎞️“What is Southwest Thinking?!” REPLAY of earlier LinkedIn live with Sam Stern... more

29 Apr 2025 · 34 minutes
The one with the hierarchy of opportunity - Ian Storm Dir Strategic Solutions at Aspect Software E213

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the hierarchy of opportunity” Ian Storm Dir Strategic Solutions... more

22 Apr 2025 · 29 minutes
The one with the resilience - Tabitha Dunn E212

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the resilience” with Tabitha Dunn in CX Passport Episode... more

15 Apr 2025 · 26 minutes
The one where she’s a diplomat - Deanna Stearns E211

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one where she’s a diplomat”... more

08 Apr 2025 · 25 minutes
The one with XLAs - Doug Rabold E210

What's on your mind? Let CX Passport know... 🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧... more

01 Apr 2025 · 27 minutes
The one with WFM - Irina Mateeva E209

What's on your mind? Let CX Passport know... 🎤🎞️“The one with WFM” with Irina Mateeva in CX Passport Episode 209🎧... more

25 Mar 2025 · 25 minutes
The one where he Disnefies Customer Retention - Vance Morris E208

What's on your mind? Let CX Passport know... 🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX... more

18 Mar 2025 · 35 minutes
The one with behavior driven CX - Candy Kothmann Call Center Director at Texas Workforce Commission E207

What's on your mind? Let CX Passport know... 🎤🎞️“The one with behavior driven CX” with Candy Kothmann Call Center Director... more

11 Mar 2025 · 21 minutes
The one with profits through consistency - Tucker Wakabayashi E206

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one with profits through consistency”... more

04 Mar 2025 · 29 minutes
The one with the climate of CX - Jeff Louden Digital Product Manager E205

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the climate of CX” with Jeff Louden Digital Product... more

25 Feb 2025 · 33 minutes
The one with the psychology of loyalty - Vinay Parmar E204

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the psychology of loyalty” with Vinay Parmar Speaker &... more

18 Feb 2025 · 34 minutes
The one with CX the customer would pay for - Karyn Furstman E203

What's on your mind? Let CX Passport know... 🎤🎞️ “The one with CX the customer would pay for” Karyn Furstman... more

11 Feb 2025 · 33 minutes
The one with the posture of learning - Jeff Harrell E202

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one with the posture of... more

04 Feb 2025 · 32 minutes
The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201

What's on your mind? Let CX Passport know... 🎤🎞️Create results and bring the worlds together in “The one with the... more

28 Jan 2025 · 33 minutes
200!!! The one with the scene setting - Michelle Pascoe E200

What's on your mind? Let CX Passport know... 🎤🎞️Holy hades! We did it! CX Passport Episode 200! Thank you to... more

21 Jan 2025 · 35 minutes
The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

What's on your mind? Let CX Passport know... 🎤🎞️Guidance. Influence. Results. “The one with the shepherds of CX” with... more

14 Jan 2025 · 36 minutes
The one with the biker CX - Rick Malsch E198

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX”... more

07 Jan 2025 · 33 minutes
The One with the 2024 First Class Holiday Special part 2 - E197

What's on your mind? Let CX Passport know... 🎤As we close 2024, CX Passport takes a break with the annual... more

31 Dec 2024 · 32 minutes
The One with the 2024 First Class Holiday Special part 1 - E196

What's on your mind? Let CX Passport know... 🎤As we close 2024, CX Passport takes a break with the annual... more

24 Dec 2024 · 30 minutes
The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

What's on your mind? Let CX Passport know... 🎤🎞️CX evolves AND the core stays the same “The one with the... more

17 Dec 2024 · 33 minutes
The one with the storytelling - Andrew Carothers CX OpenToWork E194

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with... more

10 Dec 2024 · 32 minutes
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

What's on your mind? Let CX Passport know... 🎤🎞️Attendance policies that include bear interactions? “The one with the Alaska employee... more

03 Dec 2024 · 37 minutes
The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

What's on your mind? Let CX Passport know... 🎤🎞️What can a free fall teach us about business? “The one with... more

26 Nov 2024 · 38 minutes
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

What's on your mind? Let CX Passport know... 🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!?... more

19 Nov 2024 · 32 minutes
The one where offboarding matters - Gary Marra CX #OpenToWork E190

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with... more

12 Nov 2024 · 34 minutes
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

What's on your mind? Let CX Passport know... 🎤🎞️Stop doing this! “The one where we stop KPI hunting” with Marcus... more

05 Nov 2024 · 31 minutes
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

What's on your mind? Let CX Passport know... 🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with... more

29 Oct 2024 · 37 minutes
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know... 🎤🎞️What does service recovery look like even with an approaching hurricane? “The... more

22 Oct 2024 · 37 minutes
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

What's on your mind? Let CX Passport know... 🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes... more

15 Oct 2024 · 32 minutes
The one with the CX nervous system - Jameson McFarland E185

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one with the CX nervous... more

08 Oct 2024 · 31 minutes
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

What's on your mind? Let CX Passport know... 🎤🎞️B2B is just different y’all. It’s not what you think “The... more

01 Oct 2024 · 35 minutes
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183

What's on your mind? Let CX Passport know... 🎤🎞️Emotions are the heartbeat of every experience “The one where emotions drive... more

24 Sep 2024 · 32 minutes
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

What's on your mind? Let CX Passport know... 🎤🎞️A quicker way to tangible results with Customer Experience “The one with... more

17 Sep 2024 · 33 minutes
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

What's on your mind? Let CX Passport know... 🎤🎞️A new CX Passport country! “The one with CX in Ghana” with... more

27 Aug 2024 · 33 minutes
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

What's on your mind? Let CX Passport know... 🎤🎞️Don’t focus on just one piece of the experience in “The one... more

20 Aug 2024 · 39 minutes
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

What's on your mind? Let CX Passport know... 🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not... more

13 Aug 2024 · 34 minutes
CX Passport
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
CX Passport
0:00
-0:00

Listen now on

Apple Podcasts
Spotify
Overcast
Podcast Addict
Pocket Casts
Castbox
Podbean
iHeartRadio
Player FM
Podcast Republic
Castro
RSS

Description

What's on your mind? Let CX Passport know... 🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford,... more