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CX Passport
CX Passport
Rick Denton

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of... more

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Episodes

The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

What's on your mind? Let CX Passport know...🎤🎞️CX evolves AND the core stays the same “The one with the core... more

17 Dec 2024 · 33 minutes
The one with the storytelling - Andrew Carothers CX OpenToWork E194

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew... more

10 Dec 2024 · 32 minutes
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

What's on your mind? Let CX Passport know...🎤🎞️Attendance policies that include bear interactions? “The one with the Alaska employee experience”... more

03 Dec 2024 · 37 minutes
The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

What's on your mind? Let CX Passport know...🎤🎞️What can a free fall teach us about business? “The one with the... more

26 Nov 2024 · 38 minutes
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

What's on your mind? Let CX Passport know...🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!? ... more

19 Nov 2024 · 32 minutes
The one where offboarding matters - Gary Marra CX #OpenToWork E190

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary... more

12 Nov 2024 · 34 minutes
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

What's on your mind? Let CX Passport know...🎤🎞️Stop doing this! “The one where we stop KPI hunting” with Marcus Karlsson... more

05 Nov 2024 · 31 minutes
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

What's on your mind? Let CX Passport know...🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique... more

29 Oct 2024 · 37 minutes
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know...🎤🎞️What does service recovery look like even with an approaching hurricane? “The one... more

22 Oct 2024 · 37 minutes
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

What's on your mind? Let CX Passport know...🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us... more

15 Oct 2024 · 32 minutes
The one with the CX nervous system - Jameson McFarland E185

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one with the CX nervous system”... more

08 Oct 2024 · 31 minutes
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

What's on your mind? Let CX Passport know...🎤🎞️B2B is just different y’all. It’s not what you think “The one... more

01 Oct 2024 · 35 minutes
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183

What's on your mind? Let CX Passport know...🎤🎞️Emotions are the heartbeat of every experience “The one where emotions drive experiences”... more

24 Sep 2024 · 32 minutes
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

What's on your mind? Let CX Passport know...🎤🎞️A quicker way to tangible results with Customer Experience “The one with the... more

17 Sep 2024 · 33 minutes
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

What's on your mind? Let CX Passport know...🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo... more

27 Aug 2024 · 33 minutes
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

What's on your mind? Let CX Passport know...🎤🎞️Don’t focus on just one piece of the experience in “The one with... more

20 Aug 2024 · 39 minutes
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

What's on your mind? Let CX Passport know...🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)”... more

13 Aug 2024 · 34 minutes
The one where he unifies CX - Adam Powers CX #OpenToWork E178

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with... more

06 Aug 2024 · 31 minutes
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

What's on your mind? Let CX Passport know...🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with... more

30 Jul 2024 · 38 minutes
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

What's on your mind? Let CX Passport know...🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth”... more

23 Jul 2024 · 36 minutes
CX Passport
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
CX Passport
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Description

What's on your mind? Let CX Passport know...🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder... more