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Creating Disney Magic
Creating Disney Magic
Lee Cockerell

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along... more

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Episodes

When Mother Nature Impacts Customer Service

"Part of your training program for new hires is to look at these situations and say this is going to... more

17 Dec 2024 · 14 minutes
Don't Give Customers a Reason to Visit Your Competitor

"Telling people what to do is good, but telling them how to do it is even better." NOTABLE MOMENTS 02:53... more

10 Dec 2024 · 16 minutes
Dealing With Coworkers Wasting Your Time

"You can either speak up or stay unhappy." NOTABLE MOMENTS 00:50 Address work issues to maintain productivity 05:20 Overcoming the... more

03 Dec 2024 · 12 minutes
Lessons from the Latest Creating Magic Mastermind

"Every time you're involved in a conversation with a group of people, you have the opportunity to learn something." NOTABLE... more

26 Nov 2024 · 17 minutes
Ask People What They Learned

"Teach people, they'll get better. And, if you're not learning every day, you're getting behind." NOTABLE MOMENTS 02:17 Feedback and... more

19 Nov 2024 · 14 minutes
Let People Solve Their Problems

"Organizations have to get to the point where everybody in the organization feels comfortable speaking up. Those people know things... more

11 Nov 2024 · 24 minutes
Understand Your Real Competition

"You gain a lot more business by improving the experience, the quality of your teams, and the training." When I... more

05 Nov 2024 · 17 minutes
Leaders Have Powerful Words

"Be careful what you say and do because your words are going to do harm or they are going to... more

29 Oct 2024 · 19 minutes
Preparing for an Event

“The value of getting grouped together at an event for a couple of days is just talking about things. That... more

22 Oct 2024 · 16 minutes
Why Do Leaders Feel Lonely

"We don't get better when we're under stress, we get worse. We get quiet and we get isolated and nobody... more

15 Oct 2024 · 23 minutes
Creating Disney Magic
When Mother Nature Impacts Customer Service
Creating Disney Magic
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