"Part of your training program for new hires is to look at these situations and say this is going to... more

"Telling people what to do is good, but telling them how to do it is even better." NOTABLE MOMENTS 02:53... more

"You can either speak up or stay unhappy." NOTABLE MOMENTS 00:50 Address work issues to maintain productivity 05:20 Overcoming the... more

"Every time you're involved in a conversation with a group of people, you have the opportunity to learn something." NOTABLE... more

"Teach people, they'll get better. And, if you're not learning every day, you're getting behind." NOTABLE MOMENTS 02:17 Feedback and... more

"Organizations have to get to the point where everybody in the organization feels comfortable speaking up. Those people know things... more

"You gain a lot more business by improving the experience, the quality of your teams, and the training." When I... more

"Be careful what you say and do because your words are going to do harm or they are going to... more

“The value of getting grouped together at an event for a couple of days is just talking about things. That... more

"We don't get better when we're under stress, we get worse. We get quiet and we get isolated and nobody... more