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Creating Disney Magic
Creating Disney Magic
Lee Cockerell

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along... more

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Episodes

Blending Operations and Experience Design

"If you have a dream, it you can't just kind of follow it and expect it to happen. You have... more

11 Feb 2025 · 20 minutes
Leading in a Family Owned Business

When it comes to running a family business, one of the hardest transitions is passing the torch to the next... more

04 Feb 2025 · 16 minutes
Managing a Remote Team

"So often when things change, we worry. But then we're using the problem, not the change." Managing a remote team... more

28 Jan 2025 · 15 minutes
Inspiration is the Real Work of Leaders

Inspiration isn’t just a buzzword. It’s the real work of leaders. Years ago, I realized that creating an inspired environment... more

21 Jan 2025 · 15 minutes
How to Organize Your Time

"When you start using that word later, later shows up faster than you can imagine." Every day is a new... more

14 Jan 2025 · 16 minutes
How a Leader Should Communicate

"Is it hard to be a good leader? Yes, it's hard. But it's satisfying to have people you're helping every... more

07 Jan 2025 · 15 minutes
Making Your Operation Run in Your Absence

"If if you can't take a day off, you've really messed up. You haven't got the right people, I guarantee... more

31 Dec 2024 · 12 minutes
Making Everyone Feel Important

"One of the best gifts is when either your kids or somebody else says, thanks for all you do for... more

24 Dec 2024 · 18 minutes
When Mother Nature Impacts Customer Service

"Part of your training program for new hires is to look at these situations and say this is going to... more

17 Dec 2024 · 14 minutes
Don't Give Customers a Reason to Visit Your Competitor

"Telling people what to do is good, but telling them how to do it is even better." NOTABLE MOMENTS 02:53... more

10 Dec 2024 · 16 minutes
Creating Disney Magic
Blending Operations and Experience Design
Creating Disney Magic