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Creating Disney Magic
Creating Disney Magic
Lee Cockerell

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee... more

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How To Deal With Bad Comments From Former Employees

Today Jody and I are answering a question submitted by Melanie Maximus. Melanie asks, “How do you handle negatives posts... more

12 Oct 2021 · 18 minutes
Don’t Be Good When You Can Be Great

Today Jody and I are talking about what it takes to create a great experience. I have visited restaurants where... more

05 Oct 2021 · 14 minutes
Don’t Argue with a Customer

Today, Jody brought up an interesting story I had illuded to when we first started this podcast. In the 1970s,... more

28 Sep 2021 · 15 minutes
Can Culture Compete with Compensation?

In today’s corporate landscape, it is hard to fill jobs. Many leaders ask how to make their companies a desirable... more

21 Sep 2021 · 14 minutes
Reintroducing Staff to the Office

Today Jody and I are covering a topic that is relevant to many companies. What do you do when you... more

14 Sep 2021 · 14 minutes
Empowering Employees to Make Decisions

Today I am taking a listener question: As a manager, how do you set professional boundaries between you and employees... more

07 Sep 2021 · 19 minutes
How to Be a Better Listener

One of the most underrated skills a leader must have is the ability to listen. Even if it is one... more

31 Aug 2021 · 18 minutes
Discussing Nurses and Healthcare

Catie Harris, the founder of Nursepreneurs, joins Creating Disney Magic to talk about nurses and healthcare.  Hospitals can be a... more

24 Aug 2021 · 20 minutes
Service is a Superpower

Today, Louie Gravance, author of Service is a Superpower, is joining me on my final podcast recording in Colorado. As... more

17 Aug 2021 · 17 minutes
Making All Staff Feel Welcome

As I wrap up my last week in Colorado, Jody and I want to tackle a unique listener question from... more

10 Aug 2021 · 15 minutes
Creating Disney Magic
How To Deal With Bad Comments From Former Employees
Creating Disney Magic