Customer success was supposed to be the future. So why are so many CS teams under-resourced, misunderstood, and fighting to... more

Most account plans feel like busywork. Why? Because they’re built in a broken system that rewards documentation over results.   In this... more

Most account managers are chasing career growth, but few stop to ask whether their next opportunity might already be within... more

Securing Megadeals requires more than just a strong pitch. It demands a deep understanding of deal orchestration and stakeholder management.   In... more

Most companies treat onboarding like a finish line, but it’s the starting gate for retention, customer success, and long-term revenue.   Alex... more

RevOps is more than a back-office function. It is a game-changer for sales operations, account management, and long-term revenue growth.   Alex... more

Most companies chase new customers without realizing retention is where real growth happens. Bob Mathers joins Alex Raymond to share... more

Customer success is at a crossroads. Does it need a complete rebrand? A new strategy? A bigger role in driving... more

Drowning in unrealistic expectations? If “hero mode” feels like your default setting, it’s time for a reset.   Rachel Provan, a customer... more

Most account managers are told to ask great questions, but without trust, those questions go nowhere. So how do you... more