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Psychology of Customer Success
Psychology of Customer Success
Rachel Provan

Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert... more

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Episodes

Mind Games: Using Psychology to Boost Customer Success

Have you ever wondered why your customers say they want a result - and then don’t do ANY of the... more

15 Nov 2024 · 45 minutes
When You’re Promoted Above Your Peers

Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities... more

09 Oct 2024 · 34 minutes
Helping Sells - Mastering the Art of Consultative Customer Success

Have you ever struggled to get customers to see things your way, even when you know you're right?The problem might... more

28 Aug 2024 · 46 minutes
Onboard Yourself Like a Leader - The Ultimate 30-day Checklist

Are you starting a new CS leadership role and feeling overwhelmed?Do you want to make a great first impression but... more

14 Aug 2024 · 38 minutes
Gainsight's Easton Taylor on the Power of Human-First Leadership

Are you struggling to balance business results with employee well-being? Do you wonder how to create a high-performing team while... more

31 Jul 2024 · 45 minutes
Outsource Your Brain: Productivity Tools for Customer Success Professionals

More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you? In this... more

17 Jul 2024 · 40 minutes
The Hidden Cost of Task Switching

Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of... more

26 Jun 2024 · 26 minutes
The Secret Weapon for Getting Raises and Promotions

Are you overlooking your biggest accomplishments? Discover a powerful tool to help you track, quantify, and showcase your achievements -... more

12 Jun 2024 · 26 minutes
What it Takes to Make it to Executive Leadership

Struggling to adapt to changes in your CS Leadership Role?Feel like you’re always dealing with problems outside of your control?Join... more

15 May 2024 · 44 minutes
How to "Manage Up"

Managing up isn't what you think...Do you ever feel like your boss just doesn't "get it"? It's time to... more

01 May 2024 · 20 minutes
Psychology of Customer Success
Mind Games: Using Psychology to Boost Customer Success
Psychology of Customer Success