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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

Customer Service or Customer Experience

Can understanding the difference between customer experience and customer service revolutionize your business strategy? Join me, Jeannie Walters, as we... more

23 Jul 2024 · 18 minutes
AI in the Employee Experience

Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation as Jeannie Walters... more

16 Jul 2024 · 20 minutes
CX Pulse Check - July 2024

We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action... more

09 Jul 2024 · 28 minutes
Cybersecurity and CX

Can transparency and authenticity safeguard your customer relationships during a cybersecurity crisis? In this episode, Jeannie Walters shares vital insights... more

25 Jun 2024 · 23 minutes
Management or CX Consulting?

Why do so many businesses fail to connect their overall strategy with the customer experience they provide? Hear some key... more

18 Jun 2024 · 10 minutes
Cross-Functional Communication

Let's transform customer experience strategies into impactful actions. Have you ever wondered how effective communication could revolutionize your organization's CX... more

11 Jun 2024 · 15 minutes
CX Pulse Check - June 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience... more

04 Jun 2024 · 23 minutes
Setting Clear and Actionable Customer Experience Goals

Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals... more

28 May 2024 · 16 minutes
Sharing Feedback with Everyone

Embark on a journey with me, Jeannie Walters, as we tackle the challenge of sharing negative customer feedback without sending... more

21 May 2024 · 15 minutes
Gaining Frontline Buy-In

Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are! As... more

14 May 2024 · 9 minutes
Experience Action
Customer Service or Customer Experience
Experience Action
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