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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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CX Pulse Check - November 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown, co-founder of CX... more

28 Nov 2023 · 25 minutes
Your CX Library

Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer... more

14 Nov 2023 · 14 minutes
Getting Part-Time Employees to Embrace CX

Are your part-time employees delivering the customer experience you want? They can be! In this episode, Jeannie Walters shares actionable... more

07 Nov 2023 · 13 minutes
A Scary CX Story

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly... more

31 Oct 2023 · 8 minutes
CX Pulse Check #2

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what's happening right now... more

24 Oct 2023 · 21 minutes
Customer Experience VS. Member Experience

❔"Are there differences in how to approach member experience versus customer experience?"❔Are you ready to define what customer experience success... more

17 Oct 2023 · 14 minutes
Acting on Negative Feedback

Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels... more

10 Oct 2023 · 19 minutes
Updating CX Foundations

Ever wonder about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We've got... more

03 Oct 2023 · 7 minutes
CX Pulse Check

What's going on right now in Customer Experience (CX)? We're doing something a little different, a little new in this... more

26 Sep 2023 · 26 minutes
Prioritizing with a CX Charter

❔"How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the... more

19 Sep 2023 · 18 minutes
Experience Action
CX Pulse Check - November 2023
Experience Action
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