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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

CX in the Public Sector

What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies... more

13 May 2025 · 16 minutes
CX Pulse Check - May 2025

Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters... more

06 May 2025 · 33 minutes
Reflecting the CX Mission in the Employee Experience

Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect:... more

29 Apr 2025 · 11 minutes
Keeping Up with Customer Expectations

Trust is key to managing customer expectations in today’s fast-changing world. While perfection isn’t possible, transparency is—and customers deeply value... more

22 Apr 2025 · 12 minutes
The Art of CX Leadership

Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the... more

15 Apr 2025 · 11 minutes
CX Pulse Check - April 2025

It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with... more

08 Apr 2025 · 30 minutes
Turning Employee Insights into Customer Experience Breakthroughs

What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend... more

01 Apr 2025 · 18 minutes
Event Planning and CX

The magic of attending a truly exceptional event stays with us long after we've returned home. What makes some events... more

25 Mar 2025 · 18 minutes
Build Your CX Scorecard

Customer support leaders are often trapped in a cycle of "number narration" - reporting metrics without connecting them to organizational... more

18 Mar 2025 · 18 minutes
CX Pulse Check - March 2025

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt... more

11 Mar 2025 · 29 minutes
Experience Action
CX in the Public Sector
Experience Action
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