Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown, co-founder of CX... more

Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer... more

Are your part-time employees delivering the customer experience you want? They can be! In this episode, Jeannie Walters shares actionable... more

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly... more

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what's happening right now... more

❔"Are there differences in how to approach member experience versus customer experience?"❔Are you ready to define what customer experience success... more

Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels... more

Ever wonder about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We've got... more

What's going on right now in Customer Experience (CX)? We're doing something a little different, a little new in this... more

❔"How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the... more