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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

CX Pulse Check - October 2024

This is your October CX Pulse Check. Once a month, we check in to find out what's happening in the... more

08 Oct 2024 · 31 minutes
Small Business CX Advantages

Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every... more

01 Oct 2024 · 12 minutes
Insights from Overwhelming Data

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways... more

24 Sep 2024 · 11 minutes
First 100 Days as a CX Leader

Do you want to make a lasting impact in your first 100 days as a customer experience leader? Discover how... more

17 Sep 2024 · 15 minutes
CX Pulse Check - September 2024

This is your September CX Pulse Check. Once a month, we check in with news and current events to find... more

10 Sep 2024 · 27 minutes
Synergy with CX, EX, UX

Ever wondered how the intricacies of customer, employee, and user experiences are woven together to create a seamless shopping journey?... more

03 Sep 2024 · 17 minutes
Countdown to CX Day

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some... more

27 Aug 2024 · 12 minutes
Turning Negative Touchpoints into Positive Ones

Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable... more

20 Aug 2024 · 12 minutes
So Many Improvements! Where to Start?

How do you prioritize customer experience improvements in a way that truly makes an impact? Discover the answer as an... more

13 Aug 2024 · 12 minutes
CX Pulse Check - August 2024

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events... more

06 Aug 2024 · 28 minutes
Experience Action
CX Pulse Check - October 2024
Experience Action
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