How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more
This is your October CX Pulse Check. Once a month, we check in to find out what's happening in the... more
Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every... more
What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways... more
Do you want to make a lasting impact in your first 100 days as a customer experience leader? Discover how... more
This is your September CX Pulse Check. Once a month, we check in with news and current events to find... more
Ever wondered how the intricacies of customer, employee, and user experiences are woven together to create a seamless shopping journey?... more
How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some... more
Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable... more
How do you prioritize customer experience improvements in a way that truly makes an impact? Discover the answer as an... more
Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events... more
To claim this podcast, you must confirm your ownership via the email address located in your podcast’s RSS feed (). If you cannot access this email, please contact your hosting provider.