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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

5 Year-End Reflection Questions

What if you could transform your customer experience strategy to drive tangible business results, like increased revenue and reduced expenses?... more

17 Dec 2024 · 13 minutes
Misaligned Customer Expectations

What if you could transform customer dissatisfaction into a golden opportunity for building trust and loyalty? Join me, Jeannie Walters,... more

10 Dec 2024 · 11 minutes
CX Pulse Check - December 2024

It's the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest... more

03 Dec 2024 · 32 minutes
Mission and Vision in CX Strategy

If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission... more

19 Nov 2024 · 13 minutes
Turning Negative Feedback Into Actionable Insights

What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the... more

12 Nov 2024 · 13 minutes
CX Pulse Check - November 2024

Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation.... more

05 Nov 2024 · 38 minutes
Break Down The Silos - or Not?

Breaking down silos while maintaining specialization isn't just a buzzword—it's a necessity for a seamless customer experience. But how can... more

29 Oct 2024 · 12 minutes
Get B2B Partners Aligned with CX

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of... more

22 Oct 2024 · 9 minutes
Prioritize the Right Things

Ever felt like you're juggling too many priorities and not making the impact you desire? Discover how small teams can... more

15 Oct 2024 · 17 minutes
CX Pulse Check - October 2024

This is your October CX Pulse Check. Once a month, we check in to find out what's happening in the... more

08 Oct 2024 · 31 minutes
Experience Action
5 Year-End Reflection Questions
Experience Action
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