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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

Top 10 Ways Customer Experience (CX) Makes a Better World

We have a special edition this week to celebrate our tenth episode. Thank you for listening and for asking great... more

07 Feb 2023 · 7 minutes
Customer Experience (CX) Value Creation

❔"How do you define value creation from customer experience?"❔This is a multi-million dollar question depending on the industry that you... more

31 Jan 2023 · 11 minutes
Characteristics of Great Customer Experience (CX)

❔"What are the main characteristics that make up a good customer experience?"❔This question could be answered in a multitude of... more

24 Jan 2023 · 8 minutes
Process Improvement VS. Customer Experience

❔"Is customer experience and process improvement the same thing?" ❔This is a very interesting question! For starters, we need to... more

17 Jan 2023 · 7 minutes
Defining Customer Experience

❔"How do we define what customer experience truly is?"❔Another AMAZING question 💪 Defining what customer experience (CX) means to your... more

10 Jan 2023 · 10 minutes
5 Questions for Customer Experience (CX) Leaders

❔"How do I evaluate how well we've done as far as customer experience goes?"❔ This is an amazing question, and... more

03 Jan 2023 · 12 minutes
How To Use a Customer Experience (CX) Mission

❔"How do you use a customer experience (CX) mission statement?"❔ This question is near and dear to Jeannie's heart. In fact,... more

27 Dec 2022 · 10 minutes
Customer Experience (CX) Training

❔ "Is customer experience training a one time process or is it ongoing?" ❔ Sounds like this one will have... more

20 Dec 2022 · 11 minutes
Leadership Buy In

❔"How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?" ❔ This is an... more

13 Dec 2022 · 10 minutes
Welcome to the Podcast

Welcome everyone to our very first episode of Experience Action! A customer experience podcast where we turn ideas into action.... more

08 Dec 2022 · 3 minutes
Experience Action
Customer Experience (CX) Training
Experience Action
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Description

❔ "Is customer experience training a one time process or is it ongoing?" ❔ Sounds like this one will have a pretty... more