How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more
What's going on right now in Customer Experience (CX)? We're doing something a little different, a little new in this... more
❔"How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the... more
❔"Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like?... more
❔"My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective.... more
❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe... more
❔"I'm new to the idea of customer experience, and while I think it's great, I can't seem to get others... more
❔"How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do... more
❔"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want... more
❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could... more
❔"My employee experience team is on the right track, and I'm really excited about the progress we are making. I... more