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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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CX Pulse Check

What's going on right now in Customer Experience (CX)? We're doing something a little different, a little new in this... more

26 Sep 2023 · 26 minutes
Prioritizing with a CX Charter

❔"How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the... more

19 Sep 2023 · 18 minutes
Performance Reviews & CX

❔"Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like?... more

12 Sep 2023 · 17 minutes
Focus Groups and Feedback

❔"My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective.... more

05 Sep 2023 · 16 minutes
Customer Service vs Customer Experience

❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe... more

29 Aug 2023 · 17 minutes
Am I the Only One Who Cares?

❔"I'm new to the idea of customer experience, and while I think it's great, I can't seem to get others... more

22 Aug 2023 · 12 minutes
Find Your CX Budget

❔"How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do... more

15 Aug 2023 · 11 minutes
Getting Serious about CX

❔"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want... more

08 Aug 2023 · 11 minutes
CX as a Brand Differentiator

❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could... more

01 Aug 2023 · 16 minutes
Employee Experience ROI

❔"My employee experience team is on the right track, and I'm really excited about the progress we are making. I... more

26 Jul 2023 · 14 minutes
Experience Action
CX Pulse Check
Experience Action