We have a special edition this week to celebrate our tenth episode. Thank you for listening and for asking great... more

❔"How do you define value creation from customer experience?"❔This is a multi-million dollar question depending on the industry that you... more

❔"What are the main characteristics that make up a good customer experience?"❔This question could be answered in a multitude of... more

❔"Is customer experience and process improvement the same thing?" ❔This is a very interesting question! For starters, we need to... more

❔"How do we define what customer experience truly is?"❔Another AMAZING question 💪 Defining what customer experience (CX) means to your... more

❔"How do I evaluate how well we've done as far as customer experience goes?"❔ This is an amazing question, and... more

❔"How do you use a customer experience (CX) mission statement?"❔ This question is near and dear to Jeannie's heart. In fact,... more

❔ "Is customer experience training a one time process or is it ongoing?" ❔ Sounds like this one will have... more

❔"How do we get leadership or executive sponsorship for CX initiatives that we want to tackle?" ❔ This is an... more

Welcome everyone to our very first episode of Experience Action! A customer experience podcast where we turn ideas into action.... more