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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

Management or CX Consulting?

Why do so many businesses fail to connect their overall strategy with the customer experience they provide? Hear some key... more

18 Jun 2024 · 10 minutes
Cross-Functional Communication

Let's transform customer experience strategies into impactful actions. Have you ever wondered how effective communication could revolutionize your organization's CX... more

11 Jun 2024 · 15 minutes
CX Pulse Check - June 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience... more

04 Jun 2024 · 23 minutes
Setting Clear and Actionable Customer Experience Goals

Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals... more

28 May 2024 · 16 minutes
Sharing Feedback with Everyone

Embark on a journey with me, Jeannie Walters, as we tackle the challenge of sharing negative customer feedback without sending... more

21 May 2024 · 15 minutes
Gaining Frontline Buy-In

Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are! As... more

14 May 2024 · 9 minutes
CX Pulse Check - April/May 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape.... more

07 May 2024 · 7 minutes
Elevating the Event Venue Experience

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let's... more

30 Apr 2024 · 12 minutes
Strategically Addressing Low-Volume Customer Concerns

"Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where... more

23 Apr 2024 · 11 minutes
Customer-Facing Employees and CX Buy-In

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your... more

09 Apr 2024 · 9 minutes
Experience Action
Management or CX Consulting?
Experience Action