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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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Episodes

How Much Data Is Too Much?

Ever been swamped with data but starved for insights? Our latest episode is a game-changer for CX leaders aiming to... more

20 Feb 2024 · 11 minutes
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX

Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course... more

13 Feb 2024 · 17 minutes
Right and Wrong Ways to Use AI in CX

Explore the horizon where artificial intelligence meets human touch in customer experiences with our host, Jeannie Walters. We're traversing the... more

06 Feb 2024 · 16 minutes
CX Pulse Check - January 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris  - Associate... more

30 Jan 2024 · 25 minutes
How Do You Balance Innovation and Simplicity?

Unlock the secrets to a customer experience that's both innovative and effortless. On this episode of Experience Action, Jeannie Walters... more

23 Jan 2024 · 13 minutes
What Influences All Leaders To Care About Customer Experience?

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode... more

16 Jan 2024 · 16 minutes
What is the Value of Customer Feedback?

Ever wondered why negative customer feedback, as prickly as it can be, might actually be the secret weapon to your... more

09 Jan 2024 · 12 minutes
5 Must-Do's to End the Year Strong

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special... more

12 Dec 2023 · 9 minutes
Balancing Humans and AI in CX

Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer... more

05 Dec 2023 · 19 minutes
CX Pulse Check - November 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown, co-founder of CX... more

28 Nov 2023 · 25 minutes
Experience Action
How Much Data Is Too Much?
Experience Action