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Experience Action
Experience Action
Jeannie Walters, CCXP

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more

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The Case of Missing CX

Are you ready to investigate what is missing in your organization to make things better for your customers? We wanted... more

30 May 2023 · 7 minutes
Get that CX Job!

❔"Do you have any advice on how to prepare for a CX interview? As someone being interviewed for a new... more

23 May 2023 · 13 minutes
Be a Lifelong CX Learner

❔"What's the best way to learn CX, and what kind of certification should I get?"❔Customer Experience (CX) is bigger than... more

16 May 2023 · 9 minutes
Getting Data Right

❔"What do you recommend to organizations who have customer pain points but do not have the necessary data? ... How... more

09 May 2023 · 11 minutes
Starbucks CEO in the Store

❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista... more

02 May 2023 · 10 minutes
Is my CX Role In Jeopardy?

❔"All the talk about a possible recession has those of use in the CX department a little worried about our... more

25 Apr 2023 · 10 minutes
Innovate with CX

❔"I've heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you... more

18 Apr 2023 · 11 minutes
Overcoming Imposter Syndrome in CX Careers

❔"Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?"❔While... more

11 Apr 2023 · 12 minutes
What's a Service Code and How Do We Use It?

❔"I've heard you talk about a Service Code as a tool for front-line customer service...what is it and how would... more

04 Apr 2023 · 13 minutes
Journey Mapping - What's Next!?

❔After we create a customer journey map, what's the next step? How should we use it?❔When we are talking about... more

28 Mar 2023 · 12 minutes
Experience Action
The Case of Missing CX
Experience Action