How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions... more
Are you ready to investigate what is missing in your organization to make things better for your customers? We wanted... more
❔"Do you have any advice on how to prepare for a CX interview? As someone being interviewed for a new... more
❔"What's the best way to learn CX, and what kind of certification should I get?"❔Customer Experience (CX) is bigger than... more
❔"What do you recommend to organizations who have customer pain points but do not have the necessary data? ... How... more
❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista... more
❔"All the talk about a possible recession has those of use in the CX department a little worried about our... more
❔"I've heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you... more
❔"Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?"❔While... more
❔"I've heard you talk about a Service Code as a tool for front-line customer service...what is it and how would... more
❔After we create a customer journey map, what's the next step? How should we use it?❔When we are talking about... more