What's going on right now in Customer Experience (CX)? We're doing something a little different, a little new in this... more

❔"How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the... more

❔"Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like?... more

❔"My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective.... more

❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe... more

❔"I'm new to the idea of customer experience, and while I think it's great, I can't seem to get others... more

❔"How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do... more

❔"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want... more

❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could... more

❔"My employee experience team is on the right track, and I'm really excited about the progress we are making. I... more