Are you ready to investigate what is missing in your organization to make things better for your customers? We wanted... more

❔"Do you have any advice on how to prepare for a CX interview? As someone being interviewed for a new... more

❔"What's the best way to learn CX, and what kind of certification should I get?"❔Customer Experience (CX) is bigger than... more

❔"What do you recommend to organizations who have customer pain points but do not have the necessary data? ... How... more

❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista... more

❔"All the talk about a possible recession has those of use in the CX department a little worried about our... more

❔"I've heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you... more

❔"Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?"❔While... more

❔"I've heard you talk about a Service Code as a tool for front-line customer service...what is it and how would... more

❔After we create a customer journey map, what's the next step? How should we use it?❔When we are talking about... more