In this episode, Katie and Mike discuss simple strategies to help your practice stand out to job seekers – from... more

In this episode Katie and Mike talk about ways that leaders and managers can use communication, transparency and empathy to... more

Katie and Mike define Quiet Quitting and debate whether it’s truly a new phenomenon or not. They go over the factors... more

Do you know what your employees are thinking and feeling about how they are doing in their roles? When was the... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss mentorship in veterinary practice from defining what a mentor is,... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Oculus colleague, Dr. Rob Kieboom. Together they discuss... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how you can help manage the strengths and weaknesses of... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Dr. Stacey Cordivano, an equine veterinarian, practice... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest, Dr. Farah Murrani, Practice Manager and Veterinary... more

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the importance of empathy and compassion in leadership.We are... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Joop Loomans to reflect on the 37th... more

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the most wonderful time of the year…employee reviews. We... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Stacy LeBaron, Board Treasurer of the United... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss leaders who realize change is needed, how to be an... more

In part two of our HR Program Fundamentals series, Dr. Mike Pownall and Katie Ardeline discuss having a core purpose... more

In this episode of Hire The Smile, Dr. Mike Pownall and Katie Ardeline begin the discussion of fundamental components of... more

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by members of the Oculus team to share their... more

In this episode, Dr. Mike Pownall is joined by Kirsti Clarida, president of the Ontario Association of Veterinary Technicians (OAVT)... more

In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Yteke Elte to discuss employee engagement. Dr.... more

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the contributing factors to veterinary practice owner burnout and provide... more

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the great resignation, why people are leaving their jobs and... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss multiple articles surrounding transparent salaries, the average performer, mass amounts... more

In this episode, Dr. Mike Pownall is joined for a second episode with Dr. Tovah Caldwell to further discuss how... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for... more

In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human... more

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a... more

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you... more

In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill... more

Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What... more

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a... more