Hire The Smile

In this episode, Katie and Mike discuss simple strategies to help your practice stand out to job seekers – from how to write an engaging job posting to ways to ensure that your unique culture shines through the entire recruitment process. We also speak to Lee Baker from Veterinary Education Today about the excellent content we can look forward to at the VET Toronto Conferenc

In this episode Katie and Mike talk about ways that leaders and managers can use communication, transparency and empathy to help maintain employee engagement and trust during an economic recession. This episode’s listener question asks how to set up and maintain personal boundaries when the boss expects after-hours client and colleague communication.Links:Managing Employees

Katie and Mike define Quiet Quitting and debate whether it’s truly a new phenomenon or not. They go over the factors that seem to contribute to this new form of disengagement and talk about some strategies practices can employ to address it. This week’s Listener Question asks an excellent question about how to make a practice’s Core Values more “live” and releva

Do you know what your employees are thinking and feeling about how they are doing in their roles? When was the last time you delivered some genuine appreciation or maybe tackled some constructive feedback? Are you finding it challenging to make time for formal performance reviews? What if there was one simple trick to making all your feedback dreams come true?In this

In this episode, Dr. Mike Pownall and Katie Ardeline discuss mentorship in veterinary practice from defining what a mentor is, the benefits of having one and what qualities make a good mentor.Articles Mentioned:How Doctors Can Be Better MentorsPhysician Mentorship: Why It’s Important, and How to Find and Sustain Relationships - NEJM Career Center ResourcesDon’t Let Mentoring Bu

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Oculus colleague, Dr. Rob Kieboom. Together they discuss the importance of finding the right candidate for your veterinary team and different employment processes.

In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known as Psychological Safety. The focus of the discussion is how reducing the fear of making mistakes in a veterinary practice is the gateway to nurturing a practice culture that is a safe place&n

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how you can help manage the strengths and weaknesses of veterinary staff.To send an anonymous HR-related question to be answered on our podcast, head over to our website at https://www.oculusinsights.net/podcastArticles MentionedTo Unleash People's Strengths, Help Them Manage WeaknessesWhy HR has to make staff uncomfortab

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Dr. Stacey Cordivano, an equine veterinarian, practice owner and podcast host to The Whole Veterinarian. Together they discuss the importance of finding joy and continuous learning in veterinary practice.Stay tuned for the end of the episode where we answer a listener question.Important Links:The Whole Veterin

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest, Dr. Farah Murrani, Practice Manager and Veterinary Surgeon at The Veterinary Hospital in Dubai, United Arab Emirates. Together, they discuss the process of hiring vets and what it’s like to be a practicing veterinarian in Dubai.Articles Mentioned:Why Companies Should Consider A Four-Day Workweek