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Hire The Smile
Hire The Smile
Oculus Insights

Discussions on human resources in veterinary practices with Oculus Insights.

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Episodes

Hire The Smile: Hiring The Right Candidate For Your Veterinary Team with Dr. Rob Kieboom

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Oculus colleague, Dr. Rob Kieboom. Together they discuss... more

19 Jul 2022 · 46 minutes
Hire The Smile: Making Mistakes Count

In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known... more

05 Jul 2022 · 38 minutes
Hire The Smile: Managing Strengths and Weaknesses of Veterinary Staff

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how you can help manage the strengths and weaknesses of... more

21 Jun 2022 · 39 minutes
Hire The Smile: Finding Joy in Veterinary Practice with Dr. Stacey Cordivano

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Dr. Stacey Cordivano, an equine veterinarian, practice... more

07 Jun 2022 · 31 minutes
Hire The Smile: Hiring Veterinary Staff in One of the Most Unique Areas of the World

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest, Dr. Farah Murrani, Practice Manager and Veterinary... more

24 May 2022 · 33 minutes
Hire The Smile: From Empathy to Compassion in Leadership

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the importance of empathy and compassion in leadership. We are... more

10 May 2022 · 36 minutes
Hire The Smile: Reflecting on the World Veterinary Association Congress with Dr. Joop Loomans

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Joop Loomans to reflect on the 37th... more

26 Apr 2022 · 34 minutes
Hire The Smile: Looking Forward With Performance Reviews

In this episode, Dr. Mike Pownall and Katie Ardeline talk about the most wonderful time of the year…employee reviews. We... more

06 Apr 2022 · 36 minutes
Hire The Smile: Veterinary Non-Profits with Stacy LeBaron

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Stacy LeBaron, Board Treasurer of the United... more

22 Mar 2022 · 30 minutes
Hire The Smile: Leading Through Change

In this episode, Dr. Mike Pownall and Katie Ardeline discuss leaders who realize change is needed, how to be an... more

01 Mar 2022 · 23 minutes
Hire The Smile: HR Program Fundamentals Part Two - Core Purpose

In part two of our HR Program Fundamentals series, Dr. Mike Pownall and Katie Ardeline discuss having a core purpose... more

15 Feb 2022 · 34 minutes
Hire The Smile: HR Program Fundamentals Part One - Core Values

In this episode of Hire The Smile, Dr. Mike Pownall and Katie Ardeline begin the discussion of fundamental components of... more

01 Feb 2022 · 34 minutes
Hire The Smile: 2022 Predictions for the Veterinary Profession

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by members of the Oculus team to share their... more

18 Jan 2022 · 31 minutes
Hire The Smile – How Registered Veterinary Technicians Can Help Save the Veterinary Profession

In this episode, Dr. Mike Pownall is joined by Kirsti Clarida, president of the Ontario Association of Veterinary Technicians (OAVT)... more

04 Jan 2022 · 44 minutes
Hire The Smile: The Best Of 2021

In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and... more

21 Dec 2021 · 58 minutes
Hire The Smile: The Research of Employee Engagement with Dr. Yteke Elte

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Yteke Elte to discuss employee engagement. Dr.... more

07 Dec 2021 · 29 minutes
Hire The Smile: Overcoming Leadership Burnout

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the contributing factors to veterinary practice owner burnout and provide... more

23 Nov 2021 · 38 minutes
Hire The Smile: The Great Veterinary Resignation

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the great resignation, why people are leaving their jobs and... more

09 Nov 2021 · 38 minutes
Hire The Smile: From our Dream World to our Current Reality in Veterinary HR

In this episode, Dr. Mike Pownall and Katie Ardeline discuss multiple articles surrounding transparent salaries, the average performer, mass amounts... more

26 Oct 2021 · 40 minutes
Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

In this episode, Dr. Mike Pownall is joined for a second episode with Dr. Tovah Caldwell to further discuss how... more

12 Oct 2021 · 41 minutes
Hire The Smile: Managing a Toxic Boss

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them... more

28 Sep 2021 · 32 minutes
Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for... more

14 Sep 2021 · 42 minutes
Veterinary Business Matters: The 2021 Equine Regenerative Medicine Summit

In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to... more

02 Sep 2021 · 16 minutes
Hire The Smile: Managing Toxic Employees

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how... more

31 Aug 2021 · 40 minutes
Hire The Smile: Is Your HR Compliant?

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human... more

17 Aug 2021 · 33 minutes
Hire The Smile: Staff Training Through Gamification with Dr. Bob Van Der Heijden

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a... more

27 Jul 2021 · 36 minutes
Hire The Smile: Keeping The Grass Greener On Your Side

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team... more

13 Jul 2021 · 42 minutes
Hire The Smile: Why People Don’t Give Honest Feedback

In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you... more

29 Jun 2021 · 40 minutes
Hire The Smile: Rethinking Compensation

In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact... more

15 Jun 2021 · 48 minutes
Hire The Smile: Step Up or Move On

In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and... more

02 Jun 2021 · 43 minutes
Hire the Smile: 5 Tips To Prepare Your Veterinary Practice To Open

In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice... more

18 May 2021 · 41 minutes
Hire The Smile: Managing Disruptive High Performers in Your Vet Practice

In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a... more

04 May 2021 · 42 minutes
Hire The Smile: Employee Goals to Improve Practice Performance

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill... more

20 Apr 2021 · 36 minutes
Hire The Smile: Making Difficult Conversations Easier

Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What... more

06 Apr 2021 · 38 minutes
Hire The Smile: Using Feedback To Your Advantage

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a... more

23 Mar 2021 · 46 minutes
Hire the Smile: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on... more

09 Mar 2021 · 32 minutes
Hire The Smile: Fear Free Feedback

In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between... more

23 Feb 2021 · 33 minutes
Hire the Smile: Redefining Burnout

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout... more

09 Feb 2021 · 45 minutes
Hire the Smile: Making Employee Performance Reviews Easy

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts,  employee performance... more

26 Jan 2021 · 43 minutes
Hire The Smile: The Customer Isn't Always Right

In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right!  The... more

12 Jan 2021 · 36 minutes
Hire The Smile
Hire The Smile: Using Feedback To Your Advantage
Hire The Smile
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Listen now on

Apple Podcasts
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Overcast
Podcast Addict
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RadioPublic
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Description

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following... more