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Experience This!
Experience This!
Joey Coleman and Dan Gingiss

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to... more

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Episodes

Reading, Resigning, and Retaining!

Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and... more

28 Feb 2023 · 1 hour, 19 minutes
Computers, Computers, and More Computers!

Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands... more

21 Feb 2023 · 51 minutes
Super Fans, Super Stars, and Super Answers!

Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you... more

14 Feb 2023 · 59 minutes
Avoiding, Bettering, and Ending!

Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and... more

20 Dec 2022 · 43 minutes
Playing, Placing, and Personalizing!

Learn about the value of having fun within a business, the way products differ from region to region, and the... more

13 Dec 2022 · 38 minutes
Laughing, Enrolling, and Predicting!

Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 2023 customer experience trends. ... more

06 Dec 2022 · 33 minutes
Condiments, Content, and Connections!

Learn about an environmentally friendly ketchup bottle, a song for the age we’re living in, and a pre-written thank you... more

29 Nov 2022 · 35 minutes
Birdie, Squishy, and Sippy!

Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and... more

22 Nov 2022 · 39 minutes
Pâté, Partage, and Punch!

Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn... more

15 Nov 2022 · 37 minutes
Expressing, Hearing, and Singing!

Learn about the evolving meaning of emojis in conversation, the sound of focusing on your core customers, and some innovative... more

08 Nov 2022 · 35 minutes
Experience This!
Reading, Resigning, and Retaining!
Experience This!
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