eCom Logistics Podcast

Global Head of Essentials Operations Marv Cunningham, as Prologis' Global Head of Operating Essentials and Global Head of Workforce Solutions, oversees all aspects of Prologis’ Workforce Programs and Community Relations division, as well as Essentials platform delivering the next generation of solutions to address some of the most critical challenges fulfillment centers face today building into your business the resilience you need to innovate, grow, and thrive, encompasses the company’s Community Workforce Initiative (CWI). CWI is building a talent pipeline for customers, with an emphasis on revitalizing career pathways and creating economic opportunities in the communities where the company operates. Within Operating Essentials, Marv is centered at the core of successful fulfillment – from move-in services to forklifts and racking systems and encompassing fully automated warehouse solutions. Learn more about CWI here and more about Operations Essentials here Mr. Cunningham joined Prologis in 2023 and has 15-plus years of experience in Supply Chain and Logistics throughout the United States and Europe. Prior to joining Prologis. Mr. Cunningham was the COO/CIO for GXO, Logistics, the Chief Supply Chain Officer for Saks, Saks Off 5th & Hudson Bay, the Chief Supply Chain Officer for Rent the Runway, Vice President of Target Supply Chain, and multiple roles at Amazon. Mr. Cunningham has an MBA from Carnegie Mellon and a Bachelor of Science in nuclear engineering from Oregon State University which he completed in 3 years. He loves to ride his Harley-Davidson motorcycles on the weekend and plays basketball any chance he can. SHOW SUMMARYIn this episode of eCom Logistics Podcast, Marv Cunningham discusses the Prologis Essentials program and its mission to provide comprehensive solutions for e-commerce logistics challenges. He shares his extensive experience in the industry, including his time at Amazon and Target, and highlights the importance of standardization, scalability, and culture in warehouse operations. Marv also emphasizes the growing role of automation and robotics in improving efficiency and reducing labor costs. Overall, this episode offers valuable insights into the evolving landscape of e-commerce logistics and how to address industry challenges.HIGHLIGHTS[00:00:43] The advantages of 3PLs in operating systems and driving economies of scale.[00:13:11] Integration of AI and machine learning in providing real-time feedback for operational improvements.[00:19:14] Factors indicating the right time for adopting automation in warehouses.[00:23:58] Marv’s four P's approach: People, Process, Performance, and Price. QUOTES[00:00:27] "They can help you with either financing or RaaS. They can set up the system, they can operate it for you. You get the economy to scale and the savings base in automation."[00:04:03] "What we're trying to do at Prologis Essentials is we're trying to also do anything inside and outside of the building. So anything from racking to fork trucks to full solution automation, to networking capacity planning."[00:13:30] "Instead of just giving you a solution, they're giving you a solution that then starts thinking about ‘how did we do today’ and ‘what can I make a recommendation?’"[00:19:14] "If you have a labor problem, if you're growing, and then if you really believe that you're trying to either write process units faster or in a shorter period of time with less shifts, both of those are the right time for automation." Find out more about Marv Cunningham and his company in the link below:https://www.linkedin.com/in/marvcunningham/https://www.prologis.com/essentials-solutions/ This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Rahul (RD) Deshmukh is a pivotal figure in logistics and distribution, specializing in operational excellence strategies for distribution centers, focusing on optimization, automation, safety standards, and cost savings. With extensive experience partnering with Fortune 500 companies and expertise in automation, digitalization, and logistics network optimization, RD has a proven track record in driving supply chain operations. Prior to Amazon, RD led supply chain operations at DHL across North America, demonstrating his prowess in managing people, processes, and costs. With over 15 years of experience, RD has led numerous successful digitalization transformations and received accolades for pioneering next-generation distribution center models. His deep understanding of both supply chain dynamics and technology enables him to implement impactful changes that benefit stakeholders.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya are joined by Rahul Deshmukh (RD), Principal eCommerce Fulfillment and Warehouse at Amazon, live from MODEX 2024. They discuss insights, trends, and challenges in eCommerce logistics, focusing on embracing digitalization, AI, and robotics in the supply chain. RD shares his journey in the logistics space, emphasizing the importance of quick decision-making, learning from failures, and improving processes. They delve into strategies for optimizing customer satisfaction, evolving consumer expectations, and navigating the evolving landscape of logistics technology showcased at MODEX.HIGHLIGHTS[00:00:27] Embrace digitalization and AI to improve efficiency and customer satisfaction.[00:04:53] Focus on leading-edge engineering in logistics design to meet evolving customer demands.[00:10:02] Implement actionable data analysis for better forecasting and planning.[00:14:08] Attend conferences like MODEX with a clear agenda to focus on innovation and problem-solving.[00:22:19] Make quick decisions, learn from failures, and continuously improve processes.[00:30:37] Apply AI to automation, forecasting, and warehouse optimization for enhanced productivity.QUOTES[00:11:52] "Standardize. Learn, be curious, and then you do bias for action... which will make our stakeholders happy, which will make my people happy, which will make the team happy, and they will go home satisfied."[00:22:22] "The worst thing is to not implement anything for having paralysis of analysis, make a quick decision, move on, learn from it, fail fast and improve."Find out more about Rahul (RD) Deshmukh in the link below:LinkedIn: https://www.linkedin.com/in/getrd1/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com  to discover your one-stop shop for turnkey MHE integrations.

Edson Greenwood is a seasoned professional with a distinguished background in leadership and strategic management. Edson graduated from the U.S. Naval Academy in 2003, where he developed a strong foundation in discipline and integrity. Following his military service, in 2012, he earned his MBA from NYU Stern School of Business. Edson has held key positions at prestigious organizations, including impactful roles at The Blackstone Group and Palantir Technologies, where he played pivotal roles in business operations and strategy.  Currently Edson is the Chief Operating Officer at Anvyl Inc., a leading software startup. In this role, he leverages his extensive experience to oversee operational functions and drive the company's growth trajectory. Edson continues to make significant contributions to the corporate landscape, embodying the principles of dedication, innovation, and strategic vision.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll interviews Edson Greenwood, COO of Anvyl, at Manifest 2024 to discuss the current landscape of eCommerce logistics. They delve into emerging trends, challenges, and the evolving role of technology in supply chain management. From inventory management to supplier communications, they explore key areas of focus for businesses in 2024.HIGHLIGHTS[00:00:23] Trends in technology investment: 74% of respondents are likely to invest in technology in 2024, focusing on inventory management, supplier communications, and production management.[00:01:54] Shift towards offshoring and nearshoring: Companies are exploring production partners in South America, Mexico, and North America amid concerns and disruptions in traditional manufacturing hubs like China.[00:02:54] Importance of production management: As businesses grapple with supply chain complexities, there's a growing realization of the critical role of production management in ensuring overall operational success.[00:05:32] Challenges in technology adoption: Suppliers face hurdles in adopting new tools, emphasizing the need for user-friendly solutions that integrate seamlessly into existing workflows.[00:10:26] Market research insights: Survey results indicate a heightened focus on technology adoption, with inventory management emerging as a top priority for retail brands.QUOTES[00:00:23] "A lot of those responses were focused on three main areas, which were inventory management still, supplier communications, and production management."[00:02:54] "Everyone was focused on inventory or was focused on logistics and, understandably But I think there's been a lot of effort put into those areas that are now bringing people back to the point where, Hey, if there's problems with my orders, all this other stuff is gonna be wrong, too."Find out more about Edson Greenwood in the link below:LinkedIn: https://www.linkedin.com/in/edson-greenwood-415ba9b/Anvyl Youtube channel: https://www.youtube.com/@anvyl

Andreas Andrea is a seasoned supply chain and logistics professional with extensive experience in the industry. He began his career at McMaster-Carr Supply Company, an industrial supply company known for its efficient operations and same-day delivery capabilities. Andreas then worked at Vans, where he gained valuable experience in warehouse management and global supply chain operations. He later joined FabFitFun, an e-commerce company, where he played a crucial role in navigating the challenges of the COVID-19 pandemic and implementing strategies to ensure smooth logistics operations. Currently, Andreas works at Murad, a skincare company in the Unilever Prestige group, where he oversees the logistics, warehousing, inventory, and order management teams.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Andreas Andrea shares his journey in the supply chain and logistics industry, highlighting his experiences at various companies and the lessons he learned along the way. He discusses the importance of understanding the end-to-end supply chain and the role of technology in optimizing operations. Andreas also emphasizes the need for resilience and contingency planning in the face of carrier failures and the challenges posed by seasonal e-commerce shipping. He provides insights into his role at FabFitFun during the COVID-19 pandemic and the strategies implemented to diversify carriers and ensure successful peak season operations. Andreas concludes by discussing the significance of effective communication and collaboration between brands and 3PL partners.HIGHLIGHTS[00:00:00] Introduction to the podcast and guest, Andreas Andrea[00:08:33] Taking a risk on a small regional carrier that ultimately failed[00:10:19] Starting the direct import program at FabFitFun[00:13:25] Delays in delivery during winter 2020 due to carrier issues[00:15:41] Developed reporting to track carrier performance and hub backups[00:17:09] Successfully managed carrier failures during peak season[00:20:18] Bala Bangles experienced a surge in demand during COVID[00:32:04] Importance of assessing logistics partners in light of their failuresQUOTES[00:00:26] "Logistics partners will always fail. That is a fact of life. Your carrier, your three tier. Any other partner that you're working with will always fail."[00:30:09] "Your carrier, your 3PL, and any other partner they are working with will always fail. Your job is to judge them and assess them in light of that failure."?[00:34:47] "You have to really manage and let them know that failure happens and they have to be comfortable with the fact that there will be a failure."Find out more about Andreas Andrea in the link below:LinkedIn: https://www.linkedin.com/in/andreasandrea/

Tom Schmitt is a seasoned executive renowned for his transformative leadership in the logistics and supply chain industry. As President, Chairman, and CEO of Forward Air Corporation, he propelled the company to new heights, steering a $2 billion premium expedited ground transportation firm listed on Nasdaq. With a focus on strategic growth and fostering a strong organizational culture, Tom left a lasting impact during his tenure from September 2018 to the present. Before Forward Air, he held influential positions at Schenker AG, where he achieved remarkable milestones in contract logistics. Beyond the logistics realm, Tom served as a Non-Executive Director at Ferguson plc and contributed to various board roles. Renowned for his global perspective and expertise in international expansion, Tom's leadership has been recognized with prestigious awards. His diverse career, including roles at Purolator and FedEx Corporation, reflects his commitment to excellence and innovation. A published author and respected speaker, Tom's strategic insights and civic engagement continue to shape industries and communities alike.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and co-host Ninaad Acharya interview Tom Schmitt, a true legend in the logistics space. Tom shares his fascinating journey from Germany to leading some of the most recognizable companies in North America. He discusses the importance of values, confidence, and commitment in his upbringing and how they shaped his leadership style. Tom also emphasizes the significance of adding value, being clear in communication, and leaving a place better than you found it. He shares insights on the evolving principles of leadership and the importance of being adaptable and continuously learning. The episode concludes with Tom discussing the challenges faced by Forward Air, including the impact of COVID-19, a cyber attack, and an activist shareholder, and how the company overcame these obstacles.HIGHLIGHTS[00:03:30] Tom Schmitt shares his immigration story from Germany to the US[00:08:17] Tom's management experience at BP and lessons learned[00:15:06] The importance of embodying a culture and purpose in leadership.[00:16:11] Luck is when preparedness meets opportunity.[00:20:38] The value of not getting lost in multiple priorities and keeping the main thing.[00:23:39] The question "What would have to be true?" to challenge assumptions and explore possibilities.[00:37:40] Leadership failure due to putting an unqualified person in charge.[00:40:05] Challenges faced during the Omni logistics situation and cyber attack.QUOTES[00:08:41] "Position power is not what you should be leaning on. You should be leaning on adding value."[00:18:17] "When you make commitments, you do everything possible to keep those commitments."[00:23:39] "You need to be compelling, not complete."[00:28:32] "Leave a place better than you found it."Find out more about Tom Schmitt in the link below:LinkedIn: https://www.linkedin.com/in/tschmitt1965/

Kinta Gates is the Vice President of Supply Chain and Operations at Glossier Inc., where she leads the company's global operations and supply chain strategies. With a career spanning several key roles in the beauty and food industries, Kinta has established herself as a leader in operational excellence, strategic planning, and diversity, equity, and inclusion (DEI) initiatives.Before her tenure at Glossier, Kinta made significant contributions to Thrive Causemetics Inc. as a Senior Director, where she excelled in enhancing supply chain operations and implementing strategic DEI plans. Kinta's professional journey includes impactful positions at notable companies such as Mars. Her achievements include developing business-specific integrated planning processes, overseeing fulfillment network expansion projects, and leading supplier performance management. Kinta has been recognized for her leadership in DEI, being honored by the Positive Results Corporation and named one of the “50 Phenomenal Black Women Engineers” by the Los Angeles Council of Black Professional Engineers.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Kinta Gates shares her journey in the logistics space and provides valuable insights into the challenges and opportunities in the industry. She discusses the importance of leadership in supply chain, the impact of cost pressures on supply chain operations, and the role of technology, particularly AI, in optimizing supply chain processes. Kinta also offers advice for brands looking to expand into physical retail and emphasizes the need for collaboration and understanding across different functions within an organization.HIGHLIGHTS[00:03:06] Kinta's journey in the logistics space[00:11:08] The importance of practical experience in supply chain leadership[00:15:31] Chief supply chain officers being tapped for CEO positions[00:16:39] Supply chain becoming more recognized and appreciated[00:19:30] The tripled importance of supply chain in delivering customer value[00:21:29] The need for supply chain to be involved in decision-making and enhancing customer experience[00:23:04] The pressure on companies to optimize their supply chains[00:25:46] The excitement about AI and machine learning in supply chain[00:27:08] The goal of becoming responsive rather than reactive in supply chain[00:29:37] The need for supply chain professionals to educate others[00:32:56] The power of the human component in supply chain[00:38:08] Lessons learned and advice for brands expanding into physical retailQUOTES[00:00:25] "The human component of supply chain is just as powerful as any system or any process. That's the magic."[00:09:51] "There's so much value in knowing what that feels like from both sides. From being within the working team and being a functional leader of an organization."[00:21:29] "Leave space for it to absolutely rock your world. Leave space for this to absolutely disrupt your supply chain."Find out more about Kinta Gates in the link below:LinkedIn: https://www.linkedin.com/in/kintacgates/TAGSNinaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Kinta Gates, eCom Logistics Nation, eCommerce logistics insights, trends, successes, challenges, leaders, innovators, supply chain, operations, Glossier, global operations, supply chain strategies, beauty, food industries, operational excellence, strategic planning, DEI initiatives, Thrive Cosmetics, senior director, supply chain operations, strategic DEI plans, positive results corporation, 50 phenomenal black women engineers, LA council of black professional engineers, inventory analyst, Nortel network, co-op program, telecom, demand planning, forecast analyst, retail, inventory management, Mars, leadership, systems, technology, AI, machine learning, data, CFO, CCO, customer experience, physical retail expansion, lessons learned, advice, retail compliance, supply chain talent, LinkedIn, engage, connect, coffee, eCom Logistics Podcast, genuine insights, supply chain journey, 3PLs, VCs, 5 star rating, feedback, Fulfillment IQ, logistics, eCommerce, practical insights, Google

A supply chain and operations leader, Marcus Chung has worked at both large, established retailers and smaller startups. His experience spans brick-and-mortar stores, direct-to-consumer e-commerce and wholesale distribution.Marcus's career has focused on delivering value through strategic supply chain management. He has led global teams to drive exceptional product quality, cost and delivery results, while also engaging with the broader apparel industry to drive sustainability and protect garment workers' rights in the supply chain.Marcus earned a Bachelor of Arts degree with honors from Wesleyan University and an MBA from UC Berkeley’s Haas School of Business. He served as a Trustee for Wesleyan University and served two terms on the board of directors for Net Impact, a non-profit organization whose mission is to mobilize a new generation to use their careers to drive transformational change in their workplaces and the world.SHOW SUMMARYIn this episode of eCom Logistics Podcast, join Dan Coll in this insightful episode as he sits down with Marcus Chung, COO of Coyuchi, a premium bedding and bath brand deeply committed to sustainability. Recorded at the Manifest conference in Las Vegas, Marcus shares Coyuchi's journey towards decarbonization and achieving net zero goals by 2050. From understanding the interconnected global supply chain to implementing innovative circular economy practices, this episode delves into the challenges and triumphs of making e-commerce logistics more sustainableHIGHLIGHTS[00:00:24] Consumers today are more globally aware and pose questions about brands' impact on the planet, driving a shift towards sustainability.[00:01:32] Marcus introduces Coyuchi, a brand focused on building an organic supply chain rooted in sustainability for over 30 years.[00:03:31] Marcus reflects on the evolution of sustainability in his 20-year career, from social responsibility to a broader focus on environmental impact.[00:05:27] The younger generation's increasing awareness of global supply chains influences their purchasing decisions, pushing brands towards sustainability.[00:09:13] Engaging manufacturers and suppliers in clean energy discussions as a meaningful way for brands to reduce their carbon footprint.[00:09:52] European brands are leading the sustainability agenda, while vendors worldwide are open to sustainability initiatives due to consumer expectations.[00:16:51] The economics of recycling and remanufacturing.[00:19:36] Marcus advises starting small and piloting sustainability initiatives, emphasizing the importance of intentional and measured efforts.QUOTES[00:04:38] "Consumers are more savvy... too many people really understand what meaningful action looks like."[00:08:35] "Collaboration with your suppliers, having the conversation, asking the questions... has a huge impact."[00:15:17] "We call it the Full Circle Blanket... using our own recycled product to make brand new Coyuchi product out of it."Find out more about Marcus Chung in the link below:LinkedIn: https://www.linkedin.com/in/marcusbchung/

Jeff Wolpov is senior vice president of e-commerce for Ryder E-commerce by Whiplash at Ryder System, Inc., a leading supply chain solutions, dedicated transportation, and commercial fleet management company.Jeff is responsible for leading the vision and strategy for Ryder’s e-commerce and omnichannel fulfillment solutions, driving business expansion, and achieving revenue growth. Most recently, Jeff was CEO of Whiplash—formerly Port Logistics Group—where he led the company to year-over-year revenue growth of nearly 30%. In January of 2022, Whiplash was acquired by Ryder System, Inc. Prior to that, Jeff was founder and CEO of Distribution Solutions, which he grew from a startup business to a $50M regional logistics firm that served as the platform company for Whiplash.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll is joined by Jeff Wolpov to share his fascinating journey from growing up in a warehouse to leading a company at the forefront of e-commerce logistics. Explore insights into the changing landscape of returns, the impact of evolving retail trends, and the significance of customer experience in today's market.HIGHLIGHTS[00:10:14] The story of the Whiplash acquisition and the evolution towards e-commerce focus.[00:12:30] The strategic partnership with Ryder and the transformation of the business.[00:17:52] The impact of COVID-19 on the distribution business and the shift to e-commerce dominance.[00:19:35] The importance of customer retention in today's market and the challenges of customer acquisition costs.[00:23:04] The definition of omnichannel as allowing customers to buy goods in various ways to meet their preferences.QUOTES[00:08:27] "The only thing that's constant is change. We've seen some incredible changes."[00:19:15] "Brand experience is much more than just packaging. It's the touch points, it's the visibility to the shipment, it's the tracking."Find out more about Jeff Wolpov in the link below:LinkedIn: https://www.linkedin.com/in/jeff-wolpov-0bbb70173/

With over 20 years of experience in eCommerce technologies, Peter Sheldon is a recognized industry leader and former VP and Principal Analyst at Forrester Research. He has helped numerous eCommerce executives and brands to challenge their thinking and lead change in their digital transformation and commerce technology programs.As the SVP Strategy and Growth at Maergo, Peter sets the strategic vision and drives the market expansion for a first-of-its-kind parcel delivery platform, purpose-built for branded direct-to-consumer delivery. He leverages his deep expertise and network in eCommerce platforms, mobile commerce, content management, payment systems, and supply chain technologies to create innovative solutions and partnerships that disrupt the incumbent carriers and empower the largest and fastest growing brands to increase sales and customer satisfaction. Peter is passionate about delivering exceptional customer experiences and enabling the future of eCommerce.Harshida Acharya, Partner and CSO at Fulfillment IQ, has played a significant role in the company's multi-million-dollar growth. She is recognized as a top eCom Influencer by Shopify. Her expert insights have been published in Forbes, Industry Dive, and Supply Chain and Demand Executive, to name a few. Harshida wears multiple hats. She's also the creator and producer of the eCom Logistics Podcast, a podcast ranked amongst the top 5% globally and is one of the most shared business podcasts of all times. She is also actively involved in venture capital firms, serving as an investor, member, and advisor to emerging startups. Harshida's a passionate advocate for diversity and inclusion, actively fostering a community of women in supply chain and mentoring the next generation of professionals. Her efforts have earned her recognition, including the Women in Supply Chain 2023 Award.  SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya share their experiences and key takeaways from Manifest 2024, a premier e-commerce and logistics conference. During the conference, Ninaad is joined by Harshida and Peter to discuss the focus on the evolving landscape of returns, last-mile delivery challenges, and the transformative power of partnerships and emerging technologies in the e-commerce supply chain.HIGHLIGHTS[00:00:22] Partnering for Data Power: Explore the transformative potential of partnerships in the e-commerce space, emphasizing the sharing of data among vendors to drive efficiency and overcome challenges.[00:01:42] Manifest 2024 Highlights: A deep dive into the significance of Manifest 2024, discussing the unique mix of attendees, emerging companies, and the event's LinkedIn in real life (IRL) vibe.[00:05:19] E-commerce Market Opportunities: Insights into integration work as a growing opportunity in the market, with a focus on transportation, last-mile delivery, and the strategic placement of investment dollars.[00:08:43] Last Mile Evolution: Uncover the importance of last-mile delivery in the e-commerce landscape, exploring strategies to streamline and optimize this critical aspect of the supply chain.[00:11:29] AI and People in Harmony: Understand the role of AI in e-commerce while emphasizing the synergy between technology and human involvement, particularly in the context of automation and upskilling.[00:18:40] Data-Driven Returns Management: A closer look at leveraging data to tackle the challenges of returns, including bracketing and the potential for retailers to adjust return policies based on consumer behavior.[00:22:18] Resale and Circular Economy: Delve into the rising importance of the circular economy, resale markets, and how brands are actively participating in sustainable practices.[00:27:29] 2024 Tech Outlook: Explore the shifting dynamics in technology investments for 2024, with a focus on enhancing the consumer experience, accelerating shipping, and adapting to the changing economic landscape.QUOTES[00:05:52] "There's a big opportunity in the market for integration work, and a lot of conversation around all things integrations."[00:11:11] "As leaders focus on providing the right tools to your employees, it enriches the quality of their life and work."[00:18:40] "The data allows us to challenge the norms of, 'It's either free returns or it's not.'"[00:22:18] "The dynamics are changing so fast, between liquidation B2B, B2C, and things like resale."Find out more about Peter Sheldon in the link below:LinkedIn: https://www.linkedin.com/in/petersheldon/

Luca Niccolai, Italian origins, with 25 years of experience in fulfillment, transport and commercial developments. CEO of various European companies and entrepreneur, globe trotter for work and passion, 10 months ago he moved from Germany to Chicago to contribute to the strategic commercial development of Arvato in the Consumer Products sector: Fashion & Apparel, Beauty & Cosmetics, Luxury and Sport.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan and Ninaad are joined by Luca Niccolai to share his insights on the challenges and strategies for European companies looking to enter the US market. He discusses the differences between the European and US supply chain strategies, the importance of system integration, and the expectations of clients in both markets. Luca also highlights the need for networking and partnerships to generate leads and the growing demand for real-time visibility in the supply chain.HIGHLIGHTS[00:01:57] Overview of Arvato Supply Chain Solutions[00:05:25] Luca's move to the US market and focus on consumer products[00:09:40] Challenges European companies face in the US market[00:11:50] Importance of preparing and finding the right logistics partner[00:13:12] Considerations for system integration and understanding the local market[00:15:00] Importance of partnering with a logistics company for IT integration[00:18:59] Differences in client expectations between European and North American markets[00:22:45] Interest in integrating operations with new sales channels like the Metaverse[00:25:34] Adaptation to the difference between just-in-time manufacturing in Europe and just-in-time delivery in the US[00:28:26] Approach to expanding sales in the US and comparison to European tacticsQUOTES[00:11:43] “European companies need to prepare themselves in the right way before entering the US market.”[00:18:59] "US clients expect new solutions and are open to testing new technologies like artificial intelligence and robotics."Find out more about Luca Niccolai in the link below:LinkedIn: https://www.linkedin.com/in/luca-niccolai/

Sean Henry is the CEO and co-founder of Stord, a logistics and technology provider for high-growth, omnichannel brands like Athletic Greens, Seed Health, Native, Tula, and many more. Stord has been on the Inc 5000 list for three years in a row, and was valued at $1.3 billion at its most recent funding round.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we delve into the intricacies of eCommerce logistics with Sean Henry. From the fragmented nature of third-party logistics to the importance of integrated supply chain solutions, Sean shares insights garnered from his journey and highlights the critical role of sophisticated parcel TMCs in optimizing costs and speeds for brands of all sizes.HIGHLIGHTS[00:02:48] Unlocking Innovation - The Power of Young Entrepreneurs in Industries[00:08:08] Amazon-Like Experience - Integrating Digital and Logistics Coordination[00:09:36] Overcoming Fragmentation - Challenges in Achieving Optimal Logistics Efficiency[00:10:59] E-commerce Fulfillment Challenges - Navigating Shipping Speeds and Real-Time Tracking[00:13:30] Prime-Like Logistics - Coordinating Delivery Speeds Across Multiple Channels[00:19:15] Revenue Volatility - Sustainable Models for Logistics Success[00:29:16] Business Model Adaptability - Navigating Disruptions in Organizations[00:30:00] Evolution of "For People" Model - Technology's Role in Optimizing Warehouse Capacities[00:31:12] Software in Warehouse Operations - Shift towards High-Touch E-commerce FulfillmentQUOTES[00:20:38] "Quality of revenue is kind of point one and premise... if I can't point to why every dollar of my revenue is getting what that customer is getting from me that they can't get elsewhere and how they're getting a return on their investment, then it's fickle revenue."[00:37:18] "Logistics needs to go a little beyond and get into the commercial side of the universe... logistics has a direct implication for you to be able to make a good margin decision on that inventory."Find out more about Sean Henry in the link below:LinkedIn: https://www.linkedin.com/in/shenry96/

Hannah Kain, President and CEO of ALOM, a supply chain company she founded in 1997, oversees its global operations serving Fortune 500 customers in technology, automotive, life sciences, and regulated industries across 19 locations. Born in Denmark, Hannah has a diverse background, including teaching at Copenhagen Business School. She holds multiple board positions, including with the National Association of Manufacturers and WBENC, where she serves as 1st vice chair. Recognized for her leadership, Hannah has received various awards, including being named a 2023 SDCE Supply Chain Pro to Know and a 2021 WE USA Top WBE CEO. In 2020, she was featured in Business Insider's Top 100 People Transforming Business and received the SDCE Women Leaders in Supply Chain award, among other honors.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Hannah Kain, the President and CEO of ALOM, a supply chain company. Hannah shares her journey of starting the business in the 90s and discusses the catalysts that drove her into the supply chain space. She emphasizes the importance of technology, quality, and sustainability in supply chain operations. Hannah also addresses the challenges faced by women in the industry and the need for ESG (environmental, social, and governance) reporting. She highlights the role of AI in supply chain and shares her insights on future trends and challenges.HIGHLIGHTS[00:02:55] Hannah's motivation for starting ALOM and her fascination with technology and manufacturing[00:08:09] The importance of technology, ESG, and quality in ALOM's approach[00:11:44] The origin of ALOM's diverse service offerings and their focus on customer needs[00:13:23] Discussion on the challenges and experiences of being a female founder in the 90s[00:23:18] Hannah emphasizes the importance of integrating sustainability into every decision[00:27:05] Hannah shares a story about addressing human trafficking in the supply chain[00:29:19] Importance of employee engagement and retention in creating a positive work environment[00:32:12] Hannah shares her approach to onboarding and reducing the time it takes for employees to become effective[00:34:00] Dan asks about the use of AI in supply chain and Hannah's perspective on its current and future applications[00:42:32] Challenges in the supply chain industryQUOTES[00:00:27] "Once you start measuring and actually have a system for capturing data, it's where you can really leverage and make a difference in those areas."[00:23:18] "I think it's key to get it into every decision being made and also to create that visibility over to customers."[00:34:00] "I think a lot of the issues we're having now will be solved by technology. And so I'm a big technology believer."Find out more about Hannah Kain in the link below:LinkedIn: https://www.linkedin.com/in/hannahkain/

Inna Kuznetsova, the CEO of ToolsGroup, is a seasoned leader in the realm of AI-powered solutions for supply chain management. With a career dedicated to integrating technology and innovation into the supply chain, Inna oversees ToolsGroup's cutting-edge solutions utilized by retailers, manufacturers, and distributors globally. Her impressive track record includes prior roles as the CEO of 1010data and key positions at INTTRA, CEVA Logistics, and IBM. As an independent director, Inna contributes her expertise to the board of Freightos, a publicly traded SaaS marketplace platform. A distinguished mathematician with MS and Ph.D. degrees from Moscow State University and an MBA from Columbia Business School, Inna is also a recognized author and speaker, having received the Women in Supply Chain Award for three consecutive years.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Inna Kuznetsova, CEO of Tools Group, about the role of AI in demand planning and supply chain management. Inna shares her insights on how AI can improve demand forecasting, optimize inventory management, and enhance pricing and markdown strategies. She emphasizes the importance of leveraging data and implementing dynamic planning to navigate the complexities of today's supply chain landscape. Inna also discusses the challenges and opportunities for e-commerce brands in diversifying their sales channels and managing returns effectively.HIGHLIGHTS[00:00:00] Introduction to the podcast and guest's background[00:03:12] The impactful moments and philosophies in the guest's career[00:09:02] The role of AI in demand planning and supply chain[00:13:10] The use of probabilistic models in demand forecasting[00:14:19] The advantages of using artificial intelligence in forecasting and managing inventory[00:18:20] The role of AI in reducing the bullwhip effect during disruptions like COVID-19[00:23:48] The role of AI in allocation planning and optimizing inventory distribution[00:25:05] Case study example of allocation planning for a retailer in a resort area[00:27:33] The benefits of fulfilling orders from stores and intelligent optimization of markdowns[00:31:24] Importance of dynamic fulfillment and holistic approach to e-commerce[00:40:43] The proliferation of shipping from store and its advantages/disadvantages[00:43:29] Rethinking shipment strategies and returns[00:44:17] Managing returns and decision-making[00:46:20] Implementing digital twin for intelligent returnsQUOTES[00:11:44] "The reason why I was so attracted to ToolsGroup, why I left my previous role to jump into this current journey was because ToolsGroup was a pioneer in using machine learning in demand forecasting, which they started doing 15 years ago."[00:18:20] "With the help of machine learning, you can fulfill better from the stores. It's not just fulfillment from the warehouse. It'd be much more efficient fulfilling from a store where that item may be marked down by 50 percent tomorrow, even if it costs you a little bit more in shipping."[00:43:29] "Moving from static planning to dynamic planning and then to navigation through the supply chain is the future trend I'm most excited about. It will minimize the amount of unproductive work made by human beings and allow them to focus on more strategic discussions."Find out more about Inna Kuznetsova in the link below:LinkedIn: https://www.linkedin.com/in/ikuznetsova/

Krish Iyer is the Vice President of Strategic Partners and Industry Relations for Auctane,  which includes ShipStation, ShippingEasy, ShipEngine and Stamps.com. A respected expert in e-commerce, Krish is often quoted in publications such as The Wall Street Journal, Business Insider and the New York Times. An industry leader with over 20 years of experience, Krish brings perspectives from FedEx, Pitney Bowes, Neopost and Auctane. In addition, Krish serves as the Vice President of the Package Shippers Association (PSA), which serves as the voice of the package shipping industry.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we dive deep into the world of e-commerce logistics, discussing the intricate challenges and innovative solutions within the industry. Krish Iyer, Vice President of Strategic Partners and Industry Relations at Auctane, shares insights on returns, packaging inefficiencies, sustainability, and the future trends shaping the logistics landscape.HIGHLIGHTS[00:00:45] Implementing small yet impactful measures, like improving product photos, size charts, and detailed descriptions, significantly reduces returns at minimal cost.[00:06:34] The returns space lacks an overarching solution despite various innovations like in-person return options, emphasizing the need for a comprehensive end-to-end returns system.[00:18:53] The reluctance of carriers to efficiently handle residential pickups stems from historical perceptions of residential shipments, hindering effective return logistics.[00:20:16] Challenges in packaging efficiency persist with oversize boxes and minimal packaging, highlighting the need for proper package engineering aligned with buyer habits and profile.[00:29:25] The evolving trend focuses on integrating shipping and delivery intricacies with the shopping experience, emphasizing the significance of marrying shipping logistics with cart interactions for enhanced efficiency.QUOTES[00:11:04] "The best solutions for returns are free or low cost – get your product and listing right."[00:13:19] "The initiation process of the return itself is an issue, often overlooked in return discussions."[00:21:56] "You can't thwart human behavior or underestimate what humans will do in the packaging process."[00:28:59] "It starts with what the consumer is buying – packaging solutions should align with consumer habits."Find out more about Krish Iyer in the link below:LinkedIn: https://www.linkedin.com/in/globalkrishna/

Benjamin Gordon, the founder and Managing Partner of Cambridge Capital, leverages his extensive career in building, advising, and investing in supply chain companies. With a remarkable track record, he has led investments in top-tier firms like XPO, Grand Junction, Bringg, and Liftit, among others. Prior to founding Cambridge Capital, Benjamin established BGSA Holdings as a global leader in M&A within the supply chain sector, overseeing transactions worth over $2 billion. His entrepreneurial journey includes founding 3PLex, a pioneering Internet solution for third-party logistics companies, which later got acquired by Maersk. Throughout his career, Benjamin has advised major industry players like UPS, DHL, Kuehne & Nagel, among others. He holds a Master's in Business Administration from Harvard Business School and a Bachelor of Arts from Yale College. Beyond his professional endeavors, Benjamin is an active civic leader dedicated to fostering community engagement, having founded GesherCity and contributed to various non-profit organizations and boards, showcasing his commitment to philanthropy and leadership.SHOW SUMMARYIn this episode of eCom Logistics Podcast,HIGHLIGHTS[00:02:05] Looking back at the past 12 months in the logistics industry[00:06:39] Signs that things are starting to get better in the industry[00:08:42] The impact of bankruptcies on correcting supply and demand imbalances[00:11:00] Positive outlook due to more favorable interest rates and inflation stabilization[00:13:28] Examples of companies with moats: Green Screens and ReverseLogix[00:19:13] Advice: Companies should focus on doing one thing extremely well[00:22:45] Examples of companies doing an outstanding job in their field: Green Screens and ReverseLogix[00:29:42] BGSA Supply Chain Conference aims to gather top industry leaders[00:33:35] Invitation-only event, but open to inquiries for invitations[00:38:51] The conference will take place in Palm Beach, Florida.QUOTES[00:03:38] "Too much capacity chasing too little demand is one of the consequences of the cyclical nature of the logistics industry."[00:19:53] "The most successful companies tend to be doing one thing extremely well."[00:22:35] "Focus on doing one thing really well and become a leader in that area."Find out more about Benjamin Gordon in the link below:LinkedIn: https://www.linkedin.com/in/bengordon18/

Pam Simon is a seasoned Entrepreneur, Business Connector, and Angel Investor boasting over two decades of expertise in event production, content creation, experiential marketing, and investment. Her tenure at Lab Ventures saw the acquisition of her Future of Event series by Connectiv in 2019, leading to the inception of Manifest, the inaugural global end-to-end supply chain event uniting prominent international corporations, investors, leaders, and innovators worldwide. As Manifest's Conference Chair and Executive Vice President of Programming, she orchestrates groundbreaking events. Pam's impact extends to Miami, where she helmed three pivotal vertical technology summits, cultivating emerging businesses and connecting finance professionals with enterprising opportunities. Her influence expands to Latin America through founding the Latam Founders Network (LFN), organizing the renowned Latam Founders Awards, and launching platforms like the Brainfood Monthly Speaker Series, facilitating investor-entrepreneur connections. A George Washington University graduate, Pam, beyond her ventures, treasures family time and indulges in silks performance when not immersed in her multifaceted endeavors.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Pam Simon joins to discuss the trends and innovations in the logistics industry. She shares insights on the impact of AI and machine learning, the rise of drone delivery, and the importance of nearshoring and reshoring in supply chain strategies. Pam also highlights the key areas attracting significant investment in logistics technology and provides advice on how to make the most of conferences like Manifest.HIGHLIGHTS[00:03:11] Pam's background and the inspiration behind launching Manifest[00:05:13] Technological innovations in logistics, including robotics, AI, sustainability, and visibility[00:09:27] Focus on circular economy and re-commerce[00:14:56] Exploration of use cases for generative AI[00:17:54] Trend towards reshoring and nearshoring in the supply chain[00:20:27] Adoption of automation and the 3-2-1 cross-border strategy[00:22:01] Automation and robotics to assist with labor shortage[00:25:30] Challenges and opportunities in drone delivery[00:27:31] Intelligent infrastructure and sustainability in logistics[00:33:06] Conferences as a strategic place to meet investorsQUOTES[00:23:49] "I think we are going to see, we already starting to see some, but we'll see more drones that can lift heavier loads.[00:31:38] "If you're going to something that you're interested in, guess what everyone else that's in that room is interested in solving the same problem that you are."[00:34:46] "All money is not made equal. You want to take money from strategics, of course."Find out more about Pam Simon in the link below:LinkedIn: https://www.linkedin.com/in/pgranoff4/

Remington Tonar is Co-Founder and Chief Growth Officer at Cart.com, the leading provider of comprehensive omnichannel commerce and logistics solutions that enable B2C and B2B companies to sell and fulfill anywhere. He formerly served as a growth and innovation strategy consultant to Fortune 100 companies and fast-growing startups in industries ranging from NGOs and healthcare to infrastructure and energy. He has managed seed-stage VC funds, run startup incubators, and advised family offices. Remington holds a B.A. from Marquette University, an M.A. from Loyola University Chicago, an M.S. from New York University, and a Ph.D. from The University of Aberdeen.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Remington shares his passion for working with high-growth startups and his journey from raising funds in the VC world to the world of commerce and logistics. He believes in the power of unifying digital and physical operations to create a seamless and efficient customer experience. Remington discusses the challenges faced by software-native companies in the fulfillment space and explains how cart.com is redefining unified commerce by integrating pre-purchase and post-purchase capabilities. He emphasizes the importance of real-time data and cross-functional insight in driving growth and making informed decisions. Remington also highlights the potential of B2B commerce and the need for strategic advice in the rapidly evolving e-commerce landscape.HIGHLIGHTS[00:03:33] Journey into Logistics[00:10:13] Complexity in Parcel Execution[00:12:44] Enterprise Solutions vs. Online Applications[00:19:03] Optimizing Transportation Spend[00:26:00] Expertise and Advising[00:32:04] Evolving Solutions for Growing Businesses[00:33:35] Investing in Scalable Solutions[00:35:28] Certified Solutions & Carrier Relationships[00:41:56] Carrier Diversification Mitigates Risks[00:47:57] Drone Integration in LogisticsQUOTES[00:09:13] "Fulfillment operates like classical mechanics than quantum mechanics, right? There is no spooky action at a distance in fulfillment, right? You have to get up there and like move something."[00:28:16] "The whole perspective on, you know, where does the decision come from? Where does the data push from needs to be inverted. And it needs to actually start with the real consumer event, which is not the purchase. It's the consumer getting the product they ordered and opening the box and saying, yes, this is exactly what I ordered."[00:40:26] "You know, at some point there will be, you know, some type of alliance to your point of different players that band together and are actually able to pull that off."Find out more about Remington Tonar in the link below:LinkedIn: https://www.linkedin.com/in/remingtontonar/

Bill Schroeder is President of the Transportation and Shipping Segment within FOG. His experience in supply chain technologies includes enterprise systems, integration, design thinking, and Agile methods for R&D. Prior to ProShip, Bill spent 21 years in logistics technology with the USPS and then FedEx Express, FDX Corp and FedEx Supply Chain, where he focused on innovation and optimization of technology processes, customer solutions and global renewal programs. As a USAF Veteran he is passionate about Veterans and the programs that assist our men and women when they return.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Bill joins Dan Coll and Ninaad Acharya to unravel the intricacies of e-commerce logistics. With over two decades of expertise in logistics technology, Bill provides valuable insights into the challenges and nuances of this space. The conversation navigates through tailored parcel solutions, the evolution of carrier systems, and the potential integration of cutting-edge technologies like drones in shaping the future of logistics.They delve into the complexities of parcel execution, highlighting the varying needs between fulfillment houses and smaller e-commerce entities. They discuss the crucial role of multi-carrier shipping solutions and underscore the importance of optimizing transportation spend through expert negotiations and understanding logistics intricacies.Bill also explores the evolving landscape of warehouse management systems (WMS) in the context of e-commerce growth. From the challenges of scaling businesses to the significance of adopting scalable, carrier-approved software solutions, the discussion emphasizes the pivotal role of technology in meeting the demands of an evolving logistics landscape. Carrier diversification, certified solutions, and the potential integration of drone technology emerge as key considerations for companies aiming to future-proof their logistics strategies.HIGHLIGHTS[00:03:33] Journey into Logistics[00:10:13] Complexity in Parcel Execution[00:12:44] Enterprise Solutions vs. Online Applications[00:19:03] Optimizing Transportation Spend[00:26:00] Expertise and Advising[00:32:04] Evolving Solutions for Growing Businesses[00:33:35] Investing in Scalable Solutions[00:35:28] Certified Solutions & Carrier Relationships[00:41:56] Carrier Diversification Mitigates Risks[00:47:57] Drone Integration in LogisticsQUOTES[00:21:04] "The most expensive solution you can possibly use is the free one from the carrier."[00:25:13] "You need someone really experienced to even start talking about it."[00:28:48] "There's so many places I'd advise looking on LinkedIn... just imagine what you get if you actually engage with them."[00:40:02] "I think we've re-normalized back to where we would have been organically, had there been no COVID."[00:42:26] "Having multiple carriers at your fingertips is a good thing, a risk mitigation strategy, or an opportunity taking strategy. It works both ways."[00:47:06] "Ultimately, in the end, though, drones are going to win that last mile."Find out more about Bill Schroeder in the link below:LinkedIn: https://www.linkedin.com/in/bill-schroeder1/

Kelly is the Managing General Partner of Moonshots Capital, a VC fund investing heavily in early-stage technology companies, with a focus on those founded by veterans. Before Moonshots, he co-founded and led DuMont Project, a consultancy that accelerated direct-to-consumer brand growth, later acquired by Cart.com. Kelly also served as the CEO of Fastpoint Games, a leading developer of live data-driven games for Fortune 500 brands, which sold to WePlay.After winning Season 2 of NBC's The Apprentice, Kelly spent a year as an Executive Vice President in the Trump Organization, managing real estate projects. He is a renowned speaker on leadership, technology, and entrepreneurship. Kelly holds degrees from the US Military Academy, West Point, UCLA School of Law, and Anderson School at UCLA. He authored "Take Command: 10 Leadership Principles I Learned in the Military and Put to Work for Donald Trump," donating a percentage of the royalties to the USO. His philanthropic involvement includes roles as a national spokesperson for Big Brothers/Sisters and The National Guard Youth Challenge Program. Kelly is an investor, advisor, and/or board member for companies like Scopely, ID.me, Red 6, and several others. He resides with his wife Dawn and their twins, Grant and Grace.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Kelly shares insights on eCommerce logistics, leadership, and venture capital. He emphasizes the importance of extraordinary leadership in startups and discusses the qualities he looks for in founders. Kelly also highlights the challenges and opportunities in the current VC landscape and provides advice on building effective boards. He shares his experience investing in cart.com and the key factors that attracted him to the company. Kelly concludes by discussing his book, "Take Command: 10 Leadership Principles I Learned in the Military and Put to Work for Donald Trump."HIGHLIGHTS[00:05:10] Moonshot Capital's focus on investing in extraordinary leadership.[00:08:36] Importance of chemistry and long-term commitment with founders.[00:09:44] Overview of the current VC landscape and increased competition.[00:11:18] Potential for companies to avoid additional financing rounds with proper planning.[00:13:11] Logistics industry challenges and need for leadership during tough times.[00:29:25] Cart.com's growth and success in under three years.[00:33:08] Kelly Perdew's book on military leadership principles.QUOTES[00:32:46] "Passion has to be for something other than, Oh, I just want to be a tech, you know, a tech CEO. It's got to typically be around the problem that they're solving for, whether it's from the industry, whether it's from something that personally happened to them, whether they worked in that industry and know that this problem is pain exists and they're the ones to solve it."[00:38:15] "Having that coachability where I know you are going to hear what I'm saying, and that I'm only saying it from a place of wanting you to succeed. And if that's there, and that's got a little bit to do with humility, thirst for knowledge, like a lot of things go into that coachability piece.”Find out more about Kelly Perdew in the link below:LinkedIn: https://www.linkedin.com/in/kellyperdew/Leadership Prevails Blog: https://medium.com/leadership-prevails

As CEO of Radial North America, a bpost company, Laura Ritchey builds on her extensive experience and leadership, continuing her commitment to innovating and optimizing eCommerce solutions. Prior to this role, Laura served as Radial’s COO from 2021 to 2023, where she directed omnichannel, fulfillment, transportation, and customer care solutions with a strategic mindset and client-centric focus. Laura has more than 25 years of experience leading retail, manufacturing, distribution, and business operations with a successful track record of steering transformational initiatives developing high-performing teams and improved financial results. She began her career in finance, worked at L Brands as EVP Operations for Victoria’s Secret Beauty after multiple roles in senior leadership and then was Chief Operating Officer at FullBeauty Brands and Centric Brands. Laura holds a BA, MBA and JD from The Ohio State University and currently serves on the Board of Goodwill Manasota.SHOW SUMMARYIn this episode of eCom Logistics Podcast, hosts Ninaad and Nenad are joined by Laura Ritchie. Laura, who brings a wealth of experience from the retail industry, discusses her journey from working with renowned brands to leading a 3PL company and the challenges and opportunities in this transition.The conversation delves into the evolving landscape of e-commerce logistics, the changing dynamics of customer expectations, and the role of 3PL partners in meeting these demands. They explore the concept of omni-channel fulfillment, the impact of emerging marketplaces like TikTok, and the delicate balance between speed, sustainability, and brand experience in shipping.Laura also sheds light on the integration of AI and machine learning in logistics, with a focus on forecasting and labor planning. She emphasizes the importance of automation as an enabler rather than a replacement for human expertise and how it contributes to delivering an ideal customer experience.HIGHLIGHTS[00:00:16] Customer Experience and Packaging: Laura Ritchey emphasizes the importance of packaging and presentation in creating brand loyalty.[00:01:15] Laura Ritchey's Background: She's introduced as the CEO of Radial with extensive experience in leadership and retail.[00:02:49] Transition from Retail to 3PL: Laura discusses her transition and the importance of a branded experience in 3PL.[00:03:26] Importance of Customer Expectations: Meeting expectations is key to building brand loyalty in 3PL.[00:07:47] Challenges in 3PL: Addressing challenges collaboratively is vital for success.[00:13:47] Omni-Channel Experience: Providing a consistent brand experience across various channels is a challenge.[00:22:31] Sustainable Choices: Focus on eco-friendly shipping and sustainable options.[00:27:22] AI and Machine Learning: AI is used for labor forecasting, employee training, and multilingual support.[00:31:24] Efficient Picking: Laura stresses the need for efficient picking and gradual robotic integration to manage high volumes.[00:46:50] Peak Season 2023: Laura foresees a peak season similar to the previous year, with consumer anticipation for discounts.QUOTES[00:03:26] "The 3PL switch wasn't as difficult as you might think, because what you're doing is delivering that same branded experience for your partners."[00:05:48] "You have to view your 3PLs as strategic partners, as an extension of your business, and it can't be a procurement exercise."[00:15:47] "At the end of the day, it's about less friction and making it convenient and fast."[00:23:46] "It's not so easy if your transportation management system is set up a certain way and it basically puts packages, and then you say, 'I want to slow it down.'"Find out more about Laura Ritchey in the link below:LinkedIn: https://www.linkedin.com/in/laura-ritchey-55836a8/Radial's Official Website: https://www.radial.com/?utm_campaign=2023-eCom-Logistics&utm_source=eComLogistics&utm_medium=Referral