Converge Coffee

By Sean Sullivan

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Category: Marketing

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Subscribers: 2
Reviews: 0
Episodes: 149

Description

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Episode Date
Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time
Dec 01, 2023
Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences
Oct 27, 2023
Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn
Oct 27, 2023
Episode 146: Why is Understanding the Research and Development Process is Essential for the Customer Experience
Oct 13, 2023
Episode 145: How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience
Oct 06, 2023
Episode 144: How Using Revenue Operations Strategies Improves Customer Experience
Sep 29, 2023
Episode 143: How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth
Sep 08, 2023
Episode 142: How Building Journey Orchestrations Creates Better Customer Experiences
Aug 18, 2023
Episode 141: How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences
Aug 04, 2023
Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn
Jun 16, 2023
Episode 139: What Can a Bunch of Guys in Togas Teach Us about Leadership
Jun 09, 2023
Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
Apr 28, 2023
Episode 137: Why Influencer Marketing is More than Just Getting Likes and Views
Apr 21, 2023
Episode 136: How to Remove Bias to get Good, Actionable Customer Experience Data
Apr 14, 2023
Episode 135: How Packaging Gratitude with a Sale Creates Customer Experiences
Mar 31, 2023
Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences
Mar 31, 2023
Episode 133: How to Build Great Customer Experiences with Product Led Growth
Mar 31, 2023
Episode 132: Why Demand Creation Resonates Better with B2B Customers
Mar 17, 2023
Episode 131: How Great Customer Experience Comes from Great Human Writers and Not AI
Mar 17, 2023
Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients
Mar 17, 2023
Episode 129: How Breaking Down the Fear of Being Judged Creates Wonderful Customer Experiences
Mar 10, 2023
Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees
Mar 10, 2023
Episode 127: How Personal Passion Creates Deeper, Better Customer Experiences
Feb 24, 2023
Episode 126: How Companies Do Not Need to Sacrifice Great Customer Experience for Profit
Feb 24, 2023
Episode 125: How Focusing Intrinsic Values Helps Scale Customer Experience
Feb 24, 2023
Episode 124: How Personal Growth Creates Wonderful Customer Experiences
Feb 24, 2023
Episode 123: How Great Customer Experience Starts with Your Mindset
Feb 24, 2023
Episode 122: How Great Customer Experience Starts with a Human Hello
Jan 13, 2023
Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others
Dec 16, 2022
Episode 120: How Being a Better Guest Creates a Better Podcast Experience
Oct 21, 2022
Episode 119: Creating Great Experiences from a Healthy Mindset
May 20, 2022
Episode 118: How Moving with Purpose Created a Community
Apr 15, 2022
Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences
Mar 18, 2022
Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth
Dec 10, 2021
Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences
Nov 12, 2021
Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences
Oct 15, 2021
Episode 113: How Listening to Customers Created a Business Focused Community
Oct 15, 2021
Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences
Oct 15, 2021
Episode 111: How Comfort Creates Genuine, Positive Experiences
Oct 01, 2021
Episode 110: How to Make a Business Idea a Reality
Oct 01, 2021
Episode 109: How to Survive a Startup - Learning About the Murky Middle
Oct 01, 2021
Episode 108: Building a One Brand Conglomerate to Serve Different Customer Needs
Oct 01, 2021
Episode 107: Why Focusing on Sleep Helps Everyone Win
Jul 30, 2021
Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue
Jul 30, 2021
Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars
Jul 09, 2021
Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences
Jul 09, 2021
Episode 103: How to Build Brilliant Connections Without Selling
Jul 09, 2021
Episode 102: Marketing Lessons from Guiding Startup Founders
Jul 09, 2021
Episode 101: How to Be Great at Sales Without Being "Salesy"
Jul 09, 2021
Episode 100: How to Launch a Company in Stealth Mode
Jul 09, 2021
Episode 99: How to Align Best Customers for Your Services
Jun 18, 2021
Episode 98: How to Balance a Well Executed Podcast while Growing an Agency
Jun 18, 2021
Episode 97: Create Business Growth by Having Marketing at the Wheel
Jun 18, 2021
Episode 96: Trust Your Instincts about Your Customers
Mar 19, 2021
Episode 95: How Focusing on One Segment Maximizes Customer Experience
Mar 19, 2021
Episode 94: How to Spin Off a Company with a Distinct Focus on Product & Customer Experience
Mar 19, 2021
Episode 93: How to Leverage Content Creators to Create Great Customer Experiences
Mar 19, 2021
Episode 92: How to Market Locally Online
Mar 19, 2021
Episode 91: The Digital Product's Life is the Customer Experience. Build the Right Thing and Building the Thing Right.
Mar 19, 2021
Episode 90: Adapt to Change by Listening to Your Customers
Mar 19, 2021
Episode 89: How to Pivot Your Company to Be More of a Solution Guide
Mar 19, 2021
Episode 88: How Leaders Should View the Digital Workplace
Mar 19, 2021
Episode 87: Create Great Experience By Focusing on Your Passions and Community
Feb 05, 2021
Episode 86: How Building Your Personal Brand Creates Opportunities
Feb 05, 2021
Episode 85: Delivering Great Experience by Getting Rid of Perfection
Feb 05, 2021
Episode 84: Building Great Podcast Engagement Through Customer Experience and Community
Dec 04, 2020
Episode 83: How Small Pivots Make Huge Impacts
Dec 04, 2020
Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes
Dec 04, 2020
Episode 81: How to Build Customer Experience in a Slow to Change Industry
Dec 04, 2020
Episode 80: Why You Need to Burn the Boats
Dec 04, 2020
Episode 79: Creating a Value Based Business in a Pandemic
Dec 04, 2020
Episode 78: How to Build Your eCommerce Empire
Dec 04, 2020
Episode 77: How Digital Transformation Helps See Clear in Blurry Times
Dec 04, 2020
Episode 76: Evolve to Grow - Not Remaining Complacent
Dec 04, 2020
Episode 75: Marrying Digital with a Personal Experience
Oct 23, 2020
Episode 74: Not Only Knowing the Tech, You Need to Have the Focus and Drive
Oct 23, 2020
Episode 73: Building a Listening Culture to Redefine Sales and Customer Experience
Oct 23, 2020
Episode 72: How to Build an Incredible Mindset Using Techniques like Meditation, Mindset, and Visualization.
Oct 23, 2020
Episode 71: Understanding the Development Mind to Help Consumers
Oct 23, 2020
Episode 70: Testing Fast and Not Failing Fast
Oct 23, 2020
Episode 69: Build Your Brand - Beyond the Resume and Create Trust
Oct 23, 2020
Episode 68: Establishing a Focus Around Your Branding and Your Customers
Oct 23, 2020
Episode 67: Understanding the Customer Journey Through Your Design and Technology - Customizing the Journey While Systematizing
Oct 23, 2020
Episode 66: Building Relationships with Specific Social Influencers with Gripping Narrative to Amplify Your Brand's Story
Oct 23, 2020
Episode 65: Creating Your Brand's Story
Oct 23, 2020
Episode 64: Marketing Software Having Your Back
Oct 23, 2020
Episode 63: Helping Brands the Market Products in the "Elephant in the Room" Marketplace
Oct 23, 2020
Episode 62: Help Others Solve Their Problems
Oct 23, 2020
Episode 61: Make Your Experiences Matter. Marketing in a One Button Click World.
Oct 23, 2020
Episode 60: Focusing Your Product to Serve Your Customers
Jan 31, 2020
Episode 59: How to Nurture and Evolve a Company's Brand
Jan 24, 2020
Episode 58: How to Build Your Online Brand from the Ground Up
Jan 17, 2020
Episode 57: Marketing Lessons with an Early Stage Community
Jan 10, 2020
Episode 56: How Brands of all Sizes Can Leverage Influencer Marketing
Jan 03, 2020
Episode 55: Build Company Brands from Inside Out
Nov 22, 2019
Episode 54: Building an Experience rather than a Solution
Nov 15, 2019
Episode 53: The Evolution of PR and Creating a PR Process
Nov 08, 2019
Episode 52: Small Actions Make Big Impact Using Design Thinking
Nov 01, 2019
Episode 51: Marketing Isn't Only to Your Customers. Employees Matter Too.
Oct 25, 2019
Episode 50: Marketers Arent the Only Storytellers
Oct 18, 2019
Episode 49: Using Social Media Enabled eBooks to Market Your Book
Oct 15, 2019
Episode 48: Marrying Design and Tech Together to Build a Better Customer Experience
Oct 14, 2019
Episode 47: How Design Leads to Better Customer Engagement
Oct 13, 2019
Episode 46: Lessons from Starting Up
Oct 12, 2019
Episode 45: Building Great Paid Digital Media Structures
Oct 11, 2019
Episode 44: The Growth of Podcasting
Oct 10, 2019
Episode 43: Digital Advertising Solutions and Expectations: Insights from the Sales Side of the Table
Oct 09, 2019
Episode 42: Messaging in a Wild West Industry
Oct 08, 2019
Episode 41: Creating Mad Marketing with Customer Experience
Oct 07, 2019
Episode 40: Agile Marketing Framework
Oct 06, 2019
Episode 39: Message Testing with Micro Experiments and Simplicity
Oct 05, 2019
Episode 38: Performance Based Marketing
Oct 04, 2019
Episode 37: Building out Partnerships to Serve Locals
Oct 03, 2019
Episode 36: Break the Wheel: Focus on Making the Best Marketing Decision for Your Customers
Oct 02, 2019
Episode 35: How to Learn from Marketing Failures and Grow the Company
Oct 01, 2019
Episode 34: How the EQ Secret Improves Your Marketing Messaging
Apr 12, 2019
Episode 33: Focus on Your Marketing Fundamentals
Dec 07, 2018
Episode 32: Play the Way You Practice with Venue Marketing
Nov 30, 2018
Episode 31: How Referral Systems are Broken and How WarmUp will Fix That
Nov 16, 2018
Episode 30: How to Build Customer Journeys with Actionable Tech
Nov 09, 2018
Episode 29: How Indiana University Fosters Experience through Learning Spaces
Nov 02, 2018
Episode 28: Great Customer Experience Starts with the Employees to Market the Business
Oct 26, 2018
Episode 27: How Marketing and Sales Should Communicate with Prospects, Clients, and Partners
Oct 19, 2018
Episode 26: How This Marketing Tech Company Listens to Their Customers
Oct 12, 2018
Episode 25: How to You Market HR Program and Health Benefits AND Find the Right Audience
Oct 05, 2018
Episode 24: How Build Your Brand through Good Messaging
Sep 28, 2018
Episode 23: How to Focus on the Customer through the Sales and Delivery Process
Sep 21, 2018
Episode 22: How to Build Trust to Improve Your Marketing
Sep 14, 2018
Episode 21: What Design Reveals about Brand Experience
Sep 07, 2018
Episode 20: Why Customer Experience Plays a Huge Role in Running a Profitable Service Firm
Aug 31, 2018
Episode 19: What are the Two Rules of Marketing and How to Apply to Your Startup
Aug 24, 2018
Episode 18: Why Design Thinking Helps Find the Right Customers
Aug 17, 2018
Episode 17: Why Marketing is a Partnership and NOT a Transaction
Aug 10, 2018
Episode 16: How to Market Internship Programs
Aug 03, 2018
Episode 15: How to Build a Community with Design
Jul 27, 2018
Episode 14: How Helping Your Current Customers Builds Your Marketing
Jul 20, 2018
Episode 13: Going All in Blockchain Marketing
Jul 13, 2018
Episode 12: How the HE-Doublle Hockey Sticks Do You Brand Yourself
Jun 22, 2018
Episode 11: Marketing an International Design Tech Product
Jun 15, 2018
Episode 10: Paid Acquisition and Media Buying Strategic Steps
Jun 08, 2018
Episode 9: How Should Product, Customer Success, and Marketing Work Well Together
May 18, 2018
Episode 8: Why Marketing Should Focus on Agile and Employee Engagement
May 04, 2018
Episode 7: How Startups and VCs Market Themselves
Apr 27, 2018
Episode 6: Grow Your Event Marketing Through Community Based Relationships
Mar 28, 2018
Episode 5: Don't Let Your Talent Strategy Flounder with Poor Marketing
Mar 14, 2018
Episode 4: Building an Influencer Marketing SaaS Product
Nov 01, 2017
Episode 3: Putting Heart into Your Marketing to Scale Your Company
Oct 26, 2017
Episode 2: Marketing a Growth Hacking Product
Oct 16, 2017
Episode 1: A Novel (Writing) Approach to Content Marketing
Oct 09, 2017