149 episodes

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee Sean Sullivan

    • Business
    • 4.7 • 13 Ratings

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

    How Companies Are On the Clock and Need to Find the Perfect Time

    How Companies Are On the Clock and Need to Find the Perfect Time

    In this episode, Erik Deckers sits down with Jay Baer, owner of Ursus 10 and author of the new book, The Time to Win. They discuss how a company's speed is now the new differentiator. Jay also talks about how companies need to learn how to speed up their response time without being TOO fast, too. Jay predicts how companies can manage customers' expectations in the future, even as we expect companies to get faster and faster. Finally, Jay talks about his latest venture, becoming one of the largest tequila educators in the country with [TequilaJayBaer.com](TequilaJayBaer.com).
    More About Jay https://www.linkedin.com/in/jaybaer

    • 12 min
    How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences

    How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences

    In this episode, Sean sits down with Bruno Pesec, corporate consultant, co-author of Augmented Strategy, and doctorate student in organizational change. They dive into why Bruno started on his consulting practice and why he branded himself instead of a company name. They go deeper into his experience on what the two important levers for strategic growth. Bruno gives some great insights on how companies grow but how leaders can foster growth. Bruno gives examples of how he helps leaders find growth opportunities in plain sight. Bruno gets deep on how he has fostered his own growth from his inquisitive mind, his parents, and his love for martial arts.
    More About Bruno. https://www.linkedin.com/in/pesec/

    • 31 min
    How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn

    How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn

    In this episode, Sean sits down with Sharon Park, CEO and President at Sage Digi. They dive into why Sharon started Sage Digi after many years at Google. They go deeper into her experience on how to architect a full funnel advertising strategy for B2B companies. Sharon gives some great insights on how data alignment and cleanliness are key. Sharon gives examples of how she uses those solid CX principles that helped reduce her own company churn from 35% to 5%. Sharon gets deep on her focus on self transform and how that plays into her different life facets.
    More About Sharon. https://www.linkedin.com/in/presidentsharon/

    • 26 min
    Why is Understanding the Research and Development Process is Essential for the Customer Experience

    Why is Understanding the Research and Development Process is Essential for the Customer Experience

    In this episode, Sean sits down with Dr. Soum Rakshit, Co-Founder & CEO of award-winning sexual health company, MysteryVibe. They dive into why Soum started MysteryVibe. They go deeper into his experience from having a biomedical background and a PhD and how journey to starting MysteryVibe. Soum gives some great insights on how long the R&D process is and how distribution is the easy part in medical product releases. Soum gives wonderful tech examples of his own products and some tech giants. His tone gives off an astute yet inquisitive feeling. Soum gets deep on his love for his son, travel, and exploring the city.
    More About Soum. https://www.linkedin.com/in/soum/

    • 29 min
    How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience

    How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience

    In this episode, Sean sits down with Sara Weldon, Founder and CEO at TruFinCo. They dive into why Sara started TruFinCo. They go deeper into her experience getting into finance and fintech. Sarah gives some great insights on how to deliver great customer experiences to differentiate in the market. Her tone gives off an friendly, to the point, and astute knowledge on how finance can be simple. Sara gets deep on her love for animals and recharging being in introvert in an extrovert job.
    More About Sara. https://www.linkedin.com/in/sara-weldon-b54516192/

    • 25 min
    How Using Revenue Operations Strategies Improves Customer Experience

    How Using Revenue Operations Strategies Improves Customer Experience

    In this episode, Sean sits down with Eddie Reynolds, Founder and CEO of Union Square Consulting. They dive into why Eddie started Union Square Consulting. They go deeper into his experience at Salesforce and Rev Ops views catapulted his success. Eddie gives some great insights on moving what to look for in scaling a company and reducing churn. His tone gives off an astute knowledge on how strategy and technical bridge together. Eddie gets deep on his love of math and how is childhood passions came about today.
    More About Eddie. https://www.linkedin.com/in/edwardreynolds/

    • 35 min

Customer Reviews

4.7 out of 5
13 Ratings

13 Ratings

543Me ,

Fun, fact-filled conversation

Wonderful array of guests and topics. Sean does an amazing job hosting the show, asking the right questions to draw out information important to listeners.

Farzad Rashidi ,

Awesome podcast

Sean is an excellent host! I had the pleasure of coming on to the show as a guest, and I must say I was blown away by the quality of the podcast.
From pre-recording steps, to the episode itself, he asked me very insightful questions that enabled me to share interesting info on the show.
I highly recommend the podcast to any marketer.

FoundersSpace ,

Having my Coffee!

This is a fantastic podcast precisely because the host is so interesting and multifaceted.

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