On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential... more
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Episodes
Customer experience is only as strong as the feedback that shapes it but fewer customers are speaking up. In this... more
Too often in support, more time is spent diagnosing an issue than resolving it ā and thatās a problem. In... more
Our vision for Fin, Intercom's AI agent, is to answer any question, on any channel, across any platform. With our... more
As RB2B scaled, its support team needed a way to handle growing demand without adding headcount. Head of Technical Operations... more
In this episode of The Ticket, Ruth O'Brien, Senior Director of Automated and Proactive Support at Intercom, joins Bobby Stapleton,... more
Anthropic has successfully implemented AI-first strategies to manage customer support more efficiently, allowing human reps to refocus their efforts on... more
We spoke with Constantina Samara, Head of Customer Support at Synthesia, about how AI is reshaping customer service. She tells... more
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service. She... more
In this episode of The Ticket, Customer Support Operations Analyst at Intercom, Kevin Furlong discusses his critical role, focusing on... more
This week we're sharing a conversation with Angelo Livanos, who leads support at Lightspeed Commerce, who joined us at Pioneer,... more