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Crack the Customer Code
Crack the Customer Code
Adam and Jeannie

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of... more

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003: Experience Action Podcast - Customer Experience Training

"Is customer experience training a one time process or is it ongoing?" Sounds like this one will have a pretty simple... more

20 Dec 2022 · 14 minutes
002: Experience Action Podcast - Sponsorship Initiatives

"How do we get leadership or executive sponsorship initiatives that we want to tackle?" This is an AMAZING QUESTION! And a... more

13 Dec 2022 · 11 minutes
New Podcast Introduction: Experience Action with Jeannie Walters

Welcome everyone to our very first episode of Experience Action! A customer experience podcast where we turn ideas into action.... more

12 Dec 2022 · 4 minutes
500: Bourbon Summit

This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer Code! That in... more

29 Nov 2022 · 29 minutes
499: The Present and Future of CX

As we sail off into the sunset of the Crack The Customer Code podcast, Adam and Jeannie reflect back to... more

22 Nov 2022 · 22 minutes
498: Jay Baer, The Need for Speed

Speed and responsiveness matter today, and even though the pandemic has changed the rules, some things are still carved in... more

15 Nov 2022 · 33 minutes
497: Looking Back on CX

Nearing the end of the podcast, we are sure you can agree that it’s time to take a look at... more

08 Nov 2022 · 21 minutes
496: Jeff Toister, The Guaranteed Experience

Jeff Toister’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed... more

01 Nov 2022 · 29 minutes
495: Common CX Mistakes

There’s no such thing as perfection in customer experience, but there is perfect execution. And to reach that, you need... more

25 Oct 2022 · 25 minutes
494: Jen Bailin, The Bright, Big Future of CX

The future is for the optimists! There's a lot to be optimistic about in the future of CX, and that's... more

18 Oct 2022 · 27 minutes
Crack the Customer Code
003: Experience Action Podcast - Customer Experience Training
Crack the Customer Code