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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
White Hats
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Content provided by Texas Monthly. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Texas Monthly or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
From Texas Monthly comes a story of the Wild West, the first American superheroes, the legendary riders in white hats, Los Diablos Tejanos—the Texas Rangers. “White Hats” tells the true history of these larger-than-life rangers, who have become one of the defining symbols of the state. Join host Jack Herrera as we explore the fantastical tales of Ranger legends like Jack Coffee Hays, who rode into battle with the Lipan Apache chief Flacco, and Frank Hamer, who hunted down the outlaws Bonnie and Clyde. For many Texans, the white hats became synonymous with justice and protection. But many other Texans grew up hearing haunting memories of “los Rinches,” and the violence they visited upon Mexicans and Mexican Americans a century ago. On the eve of the Rangers’ 200th anniversary, "White Hats" explores the Rangers’ true place in Texas history.
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9 episodes
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Content provided by Texas Monthly. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Texas Monthly or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
From Texas Monthly comes a story of the Wild West, the first American superheroes, the legendary riders in white hats, Los Diablos Tejanos—the Texas Rangers. “White Hats” tells the true history of these larger-than-life rangers, who have become one of the defining symbols of the state. Join host Jack Herrera as we explore the fantastical tales of Ranger legends like Jack Coffee Hays, who rode into battle with the Lipan Apache chief Flacco, and Frank Hamer, who hunted down the outlaws Bonnie and Clyde. For many Texans, the white hats became synonymous with justice and protection. But many other Texans grew up hearing haunting memories of “los Rinches,” and the violence they visited upon Mexicans and Mexican Americans a century ago. On the eve of the Rangers’ 200th anniversary, "White Hats" explores the Rangers’ true place in Texas history.
…
continue reading
9 episodes
All episodes
×Subscribe to Texas Monthly Audio today for access to exclusive new audio productions based on the latest issue of the magazine, in our new podcast feed TM Out Loud. Visit texasmonthly.com/audio for more.
Introducing the latest podcast from Texas Monthly, "Viva Tejano.” Latin music is ascending in the U.S., and, in some surprising ways, much of the story behind the trend begins in Texas. On Viva Tejano , host J.B. Sauceda talks with legendary tejano artists and well-known tejano music fans about how the music has shaped their lives. It’s a nostalgic journey and a close look at the influences behind many of today’s biggest acts in música Mexicana. Audio subscribers to Texas Monthly can listen to episodes one week early, and get access to exclusive bonus material. Visit texasmonthly.com/audio to learn more.…
In the past decade, historians and descendants of victims of La Hora de Sangre have raised awareness of the violence against Mexican Americans in the 1910s—including with new historical markers placed by the State of Texas. But organizers of the Texas Rangers’ bicentennial in 2023 want to remind Texans of the virtues that made Rangers legends in the first place. For more on this story please visit https://www.texasmonthly.com/podcasts/series/white-hats/…
Today’s Texas Rangers make a hard distinction between themselves and the men who rode alongside Jack Hays, J. M. Fox, or even Frank Hamer. But the hat and the badge—the Ranger mystique—still count for something. How does that Rangerness affect their approach to policing? How does it affect the people they’re investigating, tracking, and interrogating—the guilty . . . and the innocent? For more on this story please visit https://www.texasmonthly.com/podcasts/series/white-hats/…
One year after the Porvenir massacre, the Texas Rangers are a subject of an inquiry at the Texas capitol led by state representative J. T. Canales. In this episode, we hear testimony from the hearings about the Rangers’ violence, as well as attempts by Rangers backers to discredit Canales and his effort. After the hearings, the Rangers only become bigger heroes in popular movies and TV shows. But the stories of their violence against Mexican Americans live on in South Texas, in oral histories and corridos, and resurface during the civil rights movements of the sixties and seventies. For more on this story please visit https://www.texasmonthly.com/podcasts/series/white-hats/…
After the outbreak of the Mexican Revolution, as fighters crossed into Texas to raid ranches, Texas hired hundreds more Rangers to defend the state—many with hardly any qualifications. The atmosphere of suspicion and fear between Anglo and Mexican Texans gave rise to an era of state-sanctioned violence by Rangers, vigilantes, and other officials. It reached its peak at a massacre in the West Texas town of Porvenir.You can read more about the stories in this episode in "Revolution in Texas," by Benjamin Johnson, and "Redeeming La Raza," by Gabriela Gonzalez.…
To understand how the Texas Rangers’ legend took hold, we explore three stories about their early conflicts with Native and Mexican American people. First, we follow the footsteps of Ranger Captain Jack Coffee Hays, up Enchanted Rock to the site of his famous shootout with Comanche warriors. Then, the Comanche scholar Dustin Tahmahkera explains the abduction story of Cynthia Ann Parker, and the life of her son Quanah Parker. Finally, we visit the Guadalupe Mountains near El Paso, to hear about the chaotic San Elizario Salt War, when the Rangers' arrival led to an unexpected end. For more on this story please visit https://www.texasmonthly.com/podcasts/series/white-hats/…
On the first episode of “White Hats,” we visit the Texas Ranger Hall of Fame and Museum in Waco, searching for how the Rangers became such enduring Texan symbols. Then we drive to the Rio Grande Valley, where historian Trinidad Gonzales recalls the Rangers' role in a century-old family tragedy and discovering how his family history was part of the bigger story of Texas. For more on the story, please visit https://www.texasmonthly.com/podcasts/series/white-hats/…
From Texas Monthly comes a story of the Wild West, the first American superheroes, the legendary riders in white hats, Los Diablos Tejanos—the Texas Rangers. “White Hats” tells the true history of these larger-than-life rangers, who have become one of the defining symbols of the state. Join host Jack Herrera as we explore the fantastical tales of Ranger legends like Jack Coffee Hays, who rode into battle with the Lipan Apache chief Flacco, and Frank Hamer, who hunted down the outlaws Bonnie and Clyde. For many Texans, the white hats became synonymous with justice and protection. But many other Texans grew up hearing haunting memories of “los Rinches,” and the violence they visited upon Mexicans and Mexican Americans a century ago. On the eve of the Rangers’ 200th anniversary, "White Hats" explores the Rangers’ true place in Texas history.…
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