Solution Prescribers with Moises Chacon

As owners, managers and team members, something everyone should be focused on is improving team culture. Whether it’s creating more accountability or celebrating goals, a good strong, and healthy team culture is an essential component of a successful practice. In this episode, Moises Chacon dives into the topic of team culture and discusses 3 elements for elevating your team to h

Everyone knows that testimonials are important. Over 70% of customers, look through testimonials when they're making a decision on a product or service. They are looking for proof that the service you provide will get them the results they want. There are so many practices out there that do an amazing job at connecting with their patients and giving them a great experience, but the

There will come a time when stress runs high with a patient or client and they have a buildup of negative emotions towards your practice or service, whether or not it's your fault. In these situations, it’s easy to try and defend yourself or even to shut down and not deal with the client’s issue, but there is a much better way to handle this by using the power of validation. In

Validation doesn’t mean we have to tell the other person they’re right. Most of the time, all someone needs to feel validated is the acknowledgment of their position and the struggles they are facing. Validating your clients is an essential component of their experience at your practice, and sometimes all it takes is a little bit of empathy. In this episode, Moises Chacon tells

As we've visited practices throughout the country, we've noticed that mindset is a huge part of bringing better performance to your practice. You can perfect your process and provide your employees with all the tools to perform well, but the right mindset is what will get you to reach that next level. In this episode, Moises Chacon talks about the different mindsets you may be work

What you focus on grows. Whether it’s in business or your personal life, the things you pay more attention to will grow, but how do we maintain a balance of focus in our practice to help it grow successfully? In this episode, Moises Chacon shares three areas of focus that you must maintain to keep that balance, and one of the most neglected of these is revenue-generating activiti

One of the most powerful ways to connect with potential clients and grow your practice is through intentionally sharing success stories and testimonials. People come to you for a transformation and to improve their lives, even if it’s just in a small way. Hearing those stories from patients and seeing how much they love the practice not only makes you credible, but it adds that p

When we’re speaking to our patients and clients and we're sharing testimonials or success stories, how can we be intentional with the way those are delivered to ensure the most impact on the customer? Oftentimes, practices will share their stories in a clinical way, which may cover a lot of useful information, but won’t connect with the client the way it needs to. In this episo

Reciprocity happens when a gift is given to us, and it activates an emotional response in the decision-making part of the brain. When it comes to the patient experience, giving can go a long way, especially if you are intentional about what you give and how you give it. In this episode, Moises Chacon discusses the law of reciprocity and how to use that concept to successfully grow

So many clinic directors and managers face the challenge of helping their team understand how their goals align with the goals of the company and guiding them to increase their performance to reach those goals. In this episode, Moises Chacon shares his advice on increasing your team’s performance with a purpose. Does your team understand what you consider a “win”? How do you