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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
The Co-Founder
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Manage series 3346370
Content provided by Realm. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Realm or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Starring Sunita Mani and Alexandra Shipp, two young start-up founders, both women of color, are on the brink of losing their company; a fate they narrowly avoid thanks to a hairbrained scheme to have their neighborhood barista— a white dude, of course— pretend to be the third founder in order to raise money. But when the barista reveals he has a scheme of his own to keep the company in his clutches, hijinks and hilarity ensue. Valerie and Juliet are more than just best friends: they are business partners in the cutthroat world of Silicon Valley, where their video game startup is on the verge of failure. They are exhausted: between running out of capital and being treated like dirt during their fundraising meetings with big-deal finance bros, they need a win, or it’s game-over. They need…a white guy. It was only supposed to be one meeting; one meeting where neighborhood barista and Random White Dude Toby Johnson pretended to be a co-founder to clinch the investment cash. But one million dollars later, Toby shows no signs of going with grace. Instead, he plots to entrench himself further into their company, which he had no part in founding, and unless Valerie and Juliet want the truth to come out—and to kiss their company goodbye—they have to play along. But Valerie and Juliet have been playing together since they were young. That’s why they started a video game company; and to save it, they are willing to break all the rules. The Co-Founder is a Realm production, starring Sunita Mani and Alexandra Shipp, and written by Alexis Wilkinson, Alexa Wejko, and Mimi Mondal. Listen Away. For more shows like this, visit Realm.fm.
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29 episodes
Mark all (un)played …
Manage series 3346370
Content provided by Realm. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Realm or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Starring Sunita Mani and Alexandra Shipp, two young start-up founders, both women of color, are on the brink of losing their company; a fate they narrowly avoid thanks to a hairbrained scheme to have their neighborhood barista— a white dude, of course— pretend to be the third founder in order to raise money. But when the barista reveals he has a scheme of his own to keep the company in his clutches, hijinks and hilarity ensue. Valerie and Juliet are more than just best friends: they are business partners in the cutthroat world of Silicon Valley, where their video game startup is on the verge of failure. They are exhausted: between running out of capital and being treated like dirt during their fundraising meetings with big-deal finance bros, they need a win, or it’s game-over. They need…a white guy. It was only supposed to be one meeting; one meeting where neighborhood barista and Random White Dude Toby Johnson pretended to be a co-founder to clinch the investment cash. But one million dollars later, Toby shows no signs of going with grace. Instead, he plots to entrench himself further into their company, which he had no part in founding, and unless Valerie and Juliet want the truth to come out—and to kiss their company goodbye—they have to play along. But Valerie and Juliet have been playing together since they were young. That’s why they started a video game company; and to save it, they are willing to break all the rules. The Co-Founder is a Realm production, starring Sunita Mani and Alexandra Shipp, and written by Alexis Wilkinson, Alexa Wejko, and Mimi Mondal. Listen Away. For more shows like this, visit Realm.fm.
…
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29 episodes
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