The First Pencil

By Kathi Kruse and Mike theCarGuy Correra

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Category: Marketing

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Episodes: 96

Description

Mike The Car Guy Correra and Kathi Kruse are best friends, with many many years of retail experience in the car biz. "We decided to get together every week and talk about the things that are important to us in the auto industry, and hope you’ll come along for the ride. We’ll cover industry stuff, social media, and digital retail, all with a dose of our love for 80s/90s music. Join us!"


Episode Date
Genuine Care and Kindness Leaves a Lasting Impression
Apr 17, 2024
Spring Forward: Refreshing Vendor Relationships, Sprucing Up Operations and Financials
Mar 26, 2024
Social Media Login Security + Website Traffic Study
Mar 13, 2024
Running on Empty
Mar 05, 2024
An Introvert Walks Into a NADA Convention
Feb 14, 2024
AI Oh My: Practical Uses for AI in Car Dealerships
Jan 31, 2024
Everything Still Comes Down to Customer Experience
Dec 22, 2023
Ten+ Years Later: Value of Building Online Profiles
Dec 08, 2023
Twitter is Dying, What’s Next?
Oct 20, 2023
Have We Lost All Focus on Customer Delight in Automotive?
Sep 29, 2023
Listen to Your Customers Before They Listen to Your Competition
Sep 14, 2023
Stuck in Neutral: How Resisting Change Shackles You
Aug 31, 2023
Pitfalls to Avoid with Social Media Vendors
Aug 24, 2023
When Shady Comes to Shop: Dealing with Tricky Customers
Aug 18, 2023
Creative Content Ideas for Dealership Service Depts
Aug 03, 2023
ABC: Always Be Connecting
Jul 27, 2023
Empathetic Ears: The Power of Listening to Your Customers
Jul 22, 2023
Imposter Syndrome: The Struggle is Real
Jul 14, 2023
Threads is Here!
Jul 07, 2023
Is It Time for a Workforce Workout?
Jun 29, 2023
Do’s and Don’ts of Using ChatGPT for Social Media Posts
Jun 23, 2023
Old Habits Die Hard in the Car Business
Jun 08, 2023
Summer Camp Recap + More w/Kelly Wilson
Jun 01, 2023
Thriving in an Era of Rapid Change
May 26, 2023
Telling Stories on Social is Still Your Secret Weapon
May 18, 2023
A New Pair of Running Shoes Leads to Sole-Searching Insight
May 12, 2023
Oh Facebook, Why?
May 04, 2023
Seasonal Shift
Apr 21, 2023
Spring Cleaning and Google Lighthouse
Apr 08, 2023
Buying a Car Online w/Anielka Gallo
Mar 31, 2023
Twitter Rants: The Ultimate Cardio Workout
Mar 24, 2023
Conferences, amirite? w/Bill Playford
Mar 17, 2023
How to Make Automotive Social Media Fun!
Mar 10, 2023
Go See Cal, Go See Cal, Go See Cal!
Mar 02, 2023
Accountability Finally Comes for Tesla
Feb 16, 2023
Using Social Media to Buy Cars
Feb 09, 2023
AI and the Car Business
Feb 02, 2023
Google Business Profiles? Yes, Please!
Jan 13, 2023
New Year, New [Old] Social Media?
Jan 06, 2023
What Will 2023 Look Like For The Car Business?
Dec 29, 2022
Building a Community to Increase Sales (Guest: Bill Playford)
Dec 23, 2022
Are You Building a Community or an Audience?
Dec 16, 2022
Have You Ever Thought About Speaking at a Conference? (Guest: Brent Wees)
Dec 08, 2022
Real Life Social Media Tips
Dec 01, 2022
A Brand Is Not Just a Logo
Nov 24, 2022
What is "Modern Retail?"
Nov 17, 2022
Is TikTok Safe to Use?
Nov 10, 2022
Google Analytics 4: Resist the Scare Tactics
Nov 03, 2022
Episode 48: Google and Facebook Disappoint…Again.
Oct 28, 2022
Episode 47: Are You Listening to Your Social Community?
Oct 21, 2022
Episode 46: It’s Conference Season, How Do You Celebrate?
Oct 14, 2022
Episode 45: Does Facebook Know What’s Best?
Oct 06, 2022
Episode 44: What Exactly is Automotive Social Selling?
Sep 30, 2022
Episode 43: You Can’t Expect What You Don’t Inspect
Sep 22, 2022
Episode 42: The Car Business Doesn’t Need Car Bros™
Sep 16, 2022
Episode 41: Google and Facebook Ch-Ch-Ch-Changes
Sep 08, 2022
Episode 40: Humor is Not For Amateurs
Sep 02, 2022
Episode 39: Facebook Video Results from a Real Time Test
Aug 25, 2022
Episode 38: Marketing Budget Concerns During Downturns
Aug 19, 2022
Episode 37: Which is Better: Being Famous or Building a Community?
Aug 11, 2022
Episode 36: Metaverse Schmetaverse
Aug 04, 2022
Episode 35: Three Punks Walk Into a Dealership w/Josh Friedman
Jul 28, 2022
Episode 34: The “I can’t find anyone who wants to work anymore” Myth
Jul 21, 2022
Episode 33: Social Selling with #FordVideoGuy
Jul 14, 2022
Episode 32: Facebook Ch, Ch, Ch, Changes…Again.
Jul 07, 2022
Episode 31: How to Be Better Than Everyone Else on Social Media
Jun 24, 2022
Episode 30: Let’s Talk About EVs, “Autopilot” and Safety
Jun 09, 2022
Episode 29: Digital Advertising and Data Privacy: What’s Next?
Jun 02, 2022
Episode 28: Social Media & Personal Branding
May 27, 2022
Episode 27: Using Video to Educate, Empower and Entertain
May 21, 2022
Episode 26: One Dept’s Markup is Another Dept’s Opportunity
May 12, 2022
Episode 25: No Fresh Ups: the Intersection of Car Sales and Technology
May 07, 2022
Episode 24: Employee Influencers: Mega Opportunity or Minefield?
Apr 28, 2022
Episode 23: The Metaphoric Meteor for Automotive Dinosaurs
Apr 22, 2022
Episode 22: Automotive Social Selling Really is a Thing
Apr 08, 2022
Episode 21: Helping Customers in a Digital World
Apr 01, 2022
Episode 20: Good People Are Hard to Find
Mar 18, 2022
Episode 19: Does the Factory Really Want to Become Retailers?
Mar 05, 2022
Episode 18: Marketing Maelstrom Dead Ahead!
Feb 18, 2022
Episode 17: Love The Sinner Hate The Sin
Feb 11, 2022
Episode 16: The Looming Customer Service Debacle in Automotive Retail
Feb 04, 2022
Episode 15: Let's Get Visual
Jan 28, 2022
Episode 14: Auto Retail’s Market Adjustment Adjustment
Jan 20, 2022
Episode 13: Automotive Social Media Culture Shift?
Jan 10, 2022
Episode 12: Goodbye 2021, Hello Market Adjustments
Jan 05, 2022
Episode 11: Cars, Coffee and Google Business Profiles
Dec 24, 2021
Episode 10: Social Media DIY Gone Wrong
Dec 15, 2021
Episode 9: Social Media Fails and 80’s Music Tales
Dec 09, 2021
Episode 8: Will Build to Order Take Hold? And What About Lemmy?
Nov 24, 2021
Episode 7: "Social Media champions", GMB gets a new name and music events gone wrong.
Nov 11, 2021
Episode 6: Are Your Digital Assets Safe?
Nov 08, 2021
Episode 5: More Transitions, But What About Company Culture?
Nov 04, 2021
Episode 4: Supply Chain Issues, New Auto Retail Models, We'll Get the Hang of This!
Oct 16, 2021
Episode 3: It's All About Having Fun And Getting It Done!
Oct 11, 2021
Episode 2: Humor, Selling Cars, Google My Business
Oct 09, 2021
Episode 1: The First Pencil, Our Maiden Voyage!
Sep 30, 2021