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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by National Preservation Institute. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Preservation Institute or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hear from some of the inspiring individuals who are shaping the field of preservation in the United States. Learn about their preservation philosophies, inspiration, and accomplishments. Episodes will touch on advocacy, laws and regulations, preservation planning, intangible aspects of historic preservation stewardship, and more. Explore why preservation matters to our podcast guests, how it can make a difference in improving the future quality of life for people in communities around the country, and what links preservation to this year's history in the making—from the pandemic to protests on social inequality and racism. This first Preservation Profiles series celebrates the National Preservation Institute's 40th anniversary as a training program in historic preservation and cultural resource management. It is hosted by Jane I. Seiter, Ph.D., and produced by Hannah Hethmon for Better Lemon Creative Audio.
Content provided by National Preservation Institute. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Preservation Institute or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hear from some of the inspiring individuals who are shaping the field of preservation in the United States. Learn about their preservation philosophies, inspiration, and accomplishments. Episodes will touch on advocacy, laws and regulations, preservation planning, intangible aspects of historic preservation stewardship, and more. Explore why preservation matters to our podcast guests, how it can make a difference in improving the future quality of life for people in communities around the country, and what links preservation to this year's history in the making—from the pandemic to protests on social inequality and racism. This first Preservation Profiles series celebrates the National Preservation Institute's 40th anniversary as a training program in historic preservation and cultural resource management. It is hosted by Jane I. Seiter, Ph.D., and produced by Hannah Hethmon for Better Lemon Creative Audio.
Tanya Denckla Cobb is the Director of the Institute for Engagement & Negotiation at the University of Virginia. For several years now the Institute has been working on a process called “Transforming Community Spaces.” This process offers communities a way to discuss and come to terms with their complex problems. In this episode, Tanya explains how conflict management, negotiation, and mediation can be applied to historic preservation in order to build a more equitable and just society. Transcript: tinyurl.com/preservation06 This episode is sponsored by Fred McCoy, Darwina L. Neal, and Gail C. Rothrock. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
Marsh Davis is the President of Indiana Landmarks. In this episode, he speaks about how his preservation approach has evolved over his career, starting with his first role as an intern for the organization he now runs. He explains how Indiana Landmarks operates, their creative outside-the-box fundraising tactics, and why organizations like them are needed to help save historic buildings that the market deems unprofitable and not worth saving. Transcript: tinyurl.com/npi0105 This episode is sponsored by Fred McCoy, Darwina L. Neal, and Gail C. Rothrock. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
Eric Hemenway is an Anishnaabek/Odawa from Cross Village, Michigan, whose work centers around repatriation of remains and sacred objects under NAGPRA, as well as speaking and teaching about Native American history and culture. In this episode, Eric discusses the interconnectedness of his work and identity, the unique challenges of preserving Native American heritage, and the need for more education and awareness of the true history and popular culture of America in schools. Transcript: tinyurl.com/npi-episode4 This episode is sponsored by Maria Marable-Bunch, Fred McCoy, Darwina L. Neal, Jacy Romero, and Gail C. Rothrock. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
Laura Trieschmann is the State Historic Preservation Officer for the Vermont Division for Historic Preservation. In this episode, Laura shares insights into the SHPO’s role and responsibilities. She discusses the very different approach to preservation she encountered in Vermont after many years surveying and researching historic properties in Washington, DC. Laura reveals ways historic preservation can be used for community building and preserving a sense of place. Transcript: tinyurl.com/npi0103 This episode is sponsored by EHT Traceries; Margaret J. Drury; Fred McCoy; Darwina L. Neal; Constance Werner Ramirez; Gail C. Rothrock; and Kim Prothro Williams. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
Robert G. Stanton joined the National Park Service as a seasonal ranger and rose through the ranks to become the agency’s first African American Director. In this episode, he reflects on the need to tell a more honest and inclusive history of America. He also speaks about his current work for the Preservation in Practice program that brings young African American professionals into historic preservation and as an expert member of the Advisory Council on Historic Preservation. Transcript: tinyurl.com/npi0102 This episode is sponsored by Maria Marable-Bunch, Fred McCoy, Darwina L. Neal, Gail C. Rothrock, Carol Shull, and Charlene Dwin Vaughn. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
Susan West Montgomery is a passionate advocate for natural and historic places, committed to leveraging these places to connect citizens, promote social justice, and foster health and wellbeing. In this episode, we discuss the changing role of preservation, the need for creativity in preserving intangible heritage, the concept of greenlining, and what steps the preservation field can take to bring more inclusion and equity to the National Register of Historic Places. Transcript: tinyurl.com/npi0101 This episode is sponsored by Fred McCoy. Darwina L. Neal, and Gail C. Rothrock. This episode was written, edited, and produced by Hannah Hethmon for Better Lemon Creative Audio. Additional editing by Julia Letts. Narration and hosting by Jane I. Seiter, Ph.D. Research and support from Jere Gibber.…
A preview of the upcoming first season of Preservation Profiles. Guests featured in this six-episode season: Susan West Montgomery, Robert G. "Bob" Stanton, Laura Trieschmann, Eric Hemenway, Marsh Davis, and Tanya Denckla Cobb. Hear from these inspiring individuals who are shaping the field of preservation in the United States. Learn about their preservation philosophies, inspiration, and accomplishments. Episodes will touch on advocacy, laws and regulations, preservation planning, intangible aspects of historic preservation stewardship, and more. Explore why preservation matters to our podcast guests, how it can make a difference in improving the future quality of life for people in communities around the country, and what links preservation to this year's history in the making—from the pandemic to protests on social inequality and racism. Transcripts will be available for all episodes.…
A teaser from one of the upcoming episodes of Season 1 of Preservation Profiles. Susan West Montgomery tells the story of an adventure that impacted her career in historic preservation.
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