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Elevating the Customer Experience: A podcast from Nuance
Nuance
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home... more
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Episodes
The Intraday Firefight: Working From Home + What’s Next
Art Schoeller, Vice President and Principal Analyst for Forrester, shares his expert insights on how organizations should guide their workforce... more
20 May 2020 · 27 minutes
Best Practices for Leveraging Your Remote Agent Workforce
Art Schoeller, Vice President and Principal Analyst for Forrester, shares his expert insights on how to support your agent workforce... more
20 May 2020 · 22 minutes
Storming, Norming, and Performing: Attributes of Success
Art Schoeller, Vice President and Principal Analyst for Forrester, shares his expert insights on how COVID-19 is shaping the customer... more
20 May 2020 · 20 minutes
The Intraday Firefight: Working From Home + What’s Next
Elevating the Customer Experience: A podcast from Nuance