Elevating the Customer Experience: A podcast from Nuance
By Nuance
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Category: Management
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Episodes: 3
Description
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COVID-19 era.
| Episode | Date |
|---|---|
|
The Intraday Firefight: Working From Home + What’s Next
|
May 20, 2020 |
|
Best Practices for Leveraging Your Remote Agent Workforce
|
May 20, 2020 |
|
Storming, Norming, and Performing: Attributes of Success
|
May 20, 2020 |