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Press 1 For Nick
Press 1 For Nick
CX of M Radio

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 584,800 impressions in the last... more

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Episodes

Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience &... more

27 Jun 2022 · 35 minutes
The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]

Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me... more

22 Jun 2022 · 29 minutes
The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine... more

20 Jun 2022 · 26 minutes
Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]

Anthony Iannarino is a highly respected international speaker, bestselling author, entrepreneur, and sales leader specializing in complex business-to-business sales. ... more

15 Jun 2022 · 33 minutes
The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]

The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor... more

13 Jun 2022 · 30 minutes
The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is... more

08 Jun 2022 · 31 minutes
The Five Laws of Stratospheric Success - Bob Burg [Giving]

[Replay] Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your... more

06 Jun 2022 · 39 minutes
Why it's important to focus on the Sales Experience?, Jason Cutter, CEO of Cutter Consulting Group

Jason Cutter, CEO of Cutter Consulting Group, is a mindset and scalability expert. Even though he didn’t have a sales... more

01 Jun 2022 · 38 minutes
Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]

[Replay] Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success] Monica is the Sr. Director of Customer Success... more

30 May 2022 · 34 minutes
How to Focus both Tactfully and Strategically in Customer Service - Christine McHugh - Org Effectiveness Consultant | Coach | Board Member | Published Author [Customer Service]

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As... more

25 May 2022 · 32 minutes
How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

[Replay] How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service] Welcome... more

23 May 2022 · 33 minutes
Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]

Why Should you Create a Culture of Innovation - Brandon Rhoten Alex Hutchinson is a National Magazine Award-winning journalist, contributing editor... more

18 May 2022 · 40 minutes
[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service] Welcome to another throwback... more

16 May 2022 · 30 minutes
Why Should you Create a Culture of Innovation - Brandon Rhoten [Culture]

Why Should you Create a Culture of Innovation - Brandon Rhoten Brandon Rhoten is a change agent. He is the Chief... more

11 May 2022 · 32 minutes
[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]

[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service] Welcome to... more

09 May 2022 · 25 minutes
Customer Lifetime Value: The Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]

Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data] What is... more

04 May 2022 · 40 minutes
[Replay] How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]

How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in] Welcome to another throwback episode! I... more

02 May 2022 · 23 minutes
The Pursuit Of Excellence - Ryan Hawk - Host of The Learning Leader Show [Success]

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success] What does trust mean to you? How... more

27 Apr 2022 · 37 minutes
What Does It Mean To Be Customer Obsessed - Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]

Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement] Welcome to Press... more

25 Apr 2022 · 34 minutes
Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]

Sasha Gainullin - CEO at battleface [Customer Expectations] In the spring of 1999 for 4 months, you were a Customer Service... more

20 Apr 2022 · 28 minutes
Jamie Eubanks - CEO at Magical Vacation Planner [Grit]

Jamie Eubanks - CEO at Magical Vacation Planner [Grit] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we... more

18 Apr 2022 · 33 minutes
The best way to deliver information is through real-life storytelling - Kerry Bodine [Customer Experience]

Kerry Bodine - Author, speaker, and customer experience thought leader. CEO of Bodine & Co. [Customer Experience] Kerry Bodine is the... more

13 Apr 2022 · 37 minutes
Customer-centric organizations require a mindset and behavior shift - Annette Franz [Culture]

Annette Franz, author of Built To Win [Culture] Annette has 30 years of experience (both client-side and vendor side) helping companies... more

11 Apr 2022 · 35 minutes
How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]

Jeremy Burek - Vice President of Customer Enablement at EagleView [Customer Service] How has Custome Service evolved since you started? What role... more

06 Apr 2022 · 36 minutes
[Replay] Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]

[Replay] Scott McKain - Author, ICONIC, and Hall of Fame Speaker [Customer Service] Welcome to Press 1 For Nick Throwback Episode!... more

04 Apr 2022 · 36 minutes
The difference between I have to, and I get to - John O'Leary [Perseverance]

John O'Leary - Two-Time National Bestselling Author | Coach | Live Inspired Podcast Host [Perseverence] John is an inspirational speaker teaching,... more

30 Mar 2022 · 45 minutes
[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

28 Mar 2022 · 1 hour, 27 minutes
The difference between customer experience and customer service - Jon Picoult - [Customer Experience]

Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark... more

23 Mar 2022 · 36 minutes
[Replay] Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

21 Mar 2022 · 34 minutes
We're Doing CX Wrong...And How To Get It Right, author Nick Zeisler [Customer Experience]

We're Doing CX Wrong... And How To Get It Right, author Nick Zeisler [Customer Experience] How are we doing CX Wrong? What... more

16 Mar 2022 · 37 minutes
[Replay] Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

14 Mar 2022 · 36 minutes
How can people in Customer Service listen with intention - Julian Treasure [Listening]

Julian Treasure - Founder at The Sound Agency, five-time TED speaker, author of How to be Heard and Sound Business... more

09 Mar 2022 · 30 minutes
[Replay] Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Negotiation]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

07 Mar 2022 · 29 minutes
Why is it a challenge to hire and retain talent - Eryc Eyl [Contact Center]

Eryc Eyl - Humancentric keynote speaker, author, and business philosopher [Contact Center] What is the perception of the Contact Center today? What... more

02 Mar 2022 · 32 minutes
[Replay] Therese Steiner - Director Strategy & Operational Effectiveness at LexisNexis [Customer Journey]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

28 Feb 2022 · 31 minutes
Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer... more

23 Feb 2022 · 26 minutes
[REPLAY] Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

21 Feb 2022 · 31 minutes
[Replay] Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

16 Feb 2022 · 35 minutes
[Replay] Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

14 Feb 2022 · 37 minutes
[Replay] Mike Jones - Senior Director - Customer Care at The Home Depot

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

09 Feb 2022 · 29 minutes
[Replay] Dan Brousseau - Head of Financial Services Industry Strategy and Experience at Medallia

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

07 Feb 2022 · 25 minutes
Evan Kristel - Tech Influencer [Remote Workforce]

Evan Kristel - Tech Influencer [Remote Workforce] What did the leaders of companies think of Working from Home prior to the... more

02 Feb 2022 · 19 minutes
[Replay] Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

31 Jan 2022 · 30 minutes
Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]

[REPLAY] Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience] Welcome to Press 1 For... more

26 Jan 2022 · 40 minutes
Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]

[REPLAY] Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience] Welcome to Press 1 For Nick Throwback... more

24 Jan 2022 · 32 minutes
The relationship between love and loyalty - Fred Reichheld [NPS]

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice,... more

19 Jan 2022 · 30 minutes
Jeannie Walters - Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators [Customer Service Blue Printing]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

17 Jan 2022 · 34 minutes
The true impact of exceptional service - Nathan Foy [Client Experience]

Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience] He is the Founder and CEO - Fortis... more

12 Jan 2022 · 32 minutes
Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]

Chris Voss is the CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As... more

10 Jan 2022 · 46 minutes
The Fine Line between keeping your community happy and growing your community - Jillian Benbow [Community Experience]

Jillian Benbow - Co-Host of The Community Experience [Community Experience] She is the Senior Community Experience Manager at SPI Media and... more

05 Jan 2022 · 38 minutes
Marcus Sheridan [They Ask, You Answer]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

03 Jan 2022 · 29 minutes
Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]

Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] Scott Jeffrey Miller currently serves as the Special Advisor on... more

29 Dec 2021 · 43 minutes
Jeb Dasteel [Customer Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

27 Dec 2021 · 33 minutes
Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. How do you define success in... more

22 Dec 2021 · 34 minutes
Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]

Ryo Zsun is the Culture Mystro at Zappos and leads campus tours. He is a stellar example of what a... more

20 Dec 2021 · 30 minutes
Rick Malir - CEO and Co-Founder at City BBQ [Guest Experience]

Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever... more

15 Dec 2021 · 37 minutes
[REPLAY] Jesse Cole [Fan Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

13 Dec 2021 · 28 minutes
Jay Baer - Marketing and Customer Experience Expert [Talk Triggers]

Jay Baer brings 27 years of marketing and customer experience expertise and has worked with more than 700 companies, including... more

08 Dec 2021 · 31 minutes
[REPLAY] David Avrin [Customer Loyalty]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

06 Dec 2021 · 36 minutes
Dr. Frederic Bertley - President at COSI [Science Experience]

Dr. Bertley is a scientist, scholar, and evangelist for innovative thinking. As the President and CEO of COSI, he is... more

01 Dec 2021 · 21 minutes
[REPLAY] Leslie O'Flahavan [Consistent Communication]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

29 Nov 2021 · 35 minutes
Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]

Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also... more

24 Nov 2021 · 55 minutes
Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow

Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow Where does the Customer Experience Start? Why is it important to involve your... more

22 Nov 2021 · 33 minutes
Charlie Godfrey - Senior Director at Genesys [Empathy]

Charlie Godfrey is the Senior Director at Genesys. 01:00 What is one thing people might not know about you? 01:50 Can you... more

17 Nov 2021 · 34 minutes
Carolyne Truelove - Head of Global Fan Experience at Fanatics, Inc. [Fan Experience]

Fanatics Carolyne Truelove is the Head of Global Fan Experience at Fanatics, Inc. Fanatics is changing the way fans purchase... more

15 Nov 2021 · 31 minutes
Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed, Board Member & Teacher [Workquake]

Steve is a highly sought-after talent advisor to leaders and organizations across the globe. As a founder of his own... more

10 Nov 2021 · 39 minutes
Mark and John X. Cronin - Crazy Socks [Spreading Happiness]

John and Mark X. Cronin are the father-son teams that founded John’s Crazy Socks, the world’s largest sock store. John... more

08 Nov 2021 · 38 minutes
Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

Kindra Hall is the Chief Storytelling Officer of SUCCESS Magazine. She is also a best-selling author and Her book, Stories... more

03 Nov 2021 · 35 minutes
[REPLAY] Denise Lee Yohn [Culture]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

01 Nov 2021 · 33 minutes
Dee Ann Turner - 3X Best Selling Author | International Speaker | Podcaster | CEO

Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected as the company’s first female officer in... more

27 Oct 2021 · 27 minutes
[REPLAY] James Dodkins [Expectations]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

25 Oct 2021 · 36 minutes
Terry Bradley - Senior Vice President | Director of Client Experience at Paducah Bank [Client Experience]

0:00 Introduction 01:57 What does Client Experience mean to you and why is it important? 03:50 Being Client First, your goal is... more

20 Oct 2021 · 28 minutes
[REPLAY] Annette Franz [Journey Mapping]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

18 Oct 2021 · 30 minutes
Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]

Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building... more

13 Oct 2021 · 32 minutes
[REPLAY] Nate Brown [Employee Engagement]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

11 Oct 2021 · 28 minutes
Dan Gingiss - Author, Experience Maker [Customer Experience]

Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and... more

06 Oct 2021 · 31 minutes
[REPLAY] Rob Stevenson [Customer Service]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

04 Oct 2021 · 40 minutes
Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience &... more

29 Sep 2021 · 35 minutes
[REPLAY] Barbara Morton [Customer Experience]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

27 Sep 2021 · 34 minutes
Shep Hyken - Author of I'll Be Back [Retention]

Shep answers the questions to : - Is there a strategy that can set your company up for success, no matter... more

22 Sep 2021 · 30 minutes
[REPLAY] Derek Gaunt [Tactical Empathy]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular... more

20 Sep 2021 · 44 minutes
Nick Glimsdahl - Host, Press 1 For Nick [Thankful]

Nick talks about what made him want to start this podcast, what he learned as a podcaster, why he still... more

15 Sep 2021 · 27 minutes
Jim Knight - Speaker, Author, Podcaster [Culture That Rocks!]

Jim talks about: - How to define Company Culture - How to AMP up, maintain or even revolutionize company culture - The best... more

08 Sep 2021 · 25 minutes
Jamey Lutz - Author, Pathway to Purpose [Purpose]

Jamey talks about: - What it means to have purpose - What it looks like to have world class service - Why it’s... more

01 Sep 2021 · 32 minutes
Laura Gassner Otting - Author of Limitless [Happiness]

Laura talks about: - How do you define success? - Does success = happiness? - Her thoughts on “fake it till you make... more

25 Aug 2021 · 37 minutes
Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]

Tim talks about: - How Culture is built - Why it’s so important - E+R=0 The book that has influenced Tim the most in... more

17 Aug 2021 · 31 minutes
Kyle Seagraves - Founder and Certified Mortgage Advisor on Win The House You Love [Mortgage Experience]

Kyle talks about: - How creating 1,000 videos a year improved the Customer Experience - Why this removed the unknowns and what-ifs -... more

11 Aug 2021 · 35 minutes
Alex Frommyer - Founder/CEO Beam Dental [Member Experience]

Fro talks about: Explains how Dental Insurance was broken How Beam Dental reduced effort to create a better Member Experience The importance of... more

04 Aug 2021 · 37 minutes
Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

Joey talks about: - Why do companies lose customers - The cost of losing a customer - Why companies don't spend more time,... more

28 Jul 2021 · 33 minutes
Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Customer Service]

Aja talks about: · What makes the Spartan Race so unique · How... more

21 Jul 2021 · 32 minutes
Press 1 For Nick
Alex Frommyer - Founder/CEO Beam Dental [Member Experience]
Press 1 For Nick
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Description

Fro talks about: Explains how Dental Insurance was broken How Beam Dental reduced effort to create a better Member Experience The importance of culture and... more