Welcome to another episode of Press 1 For Nick! We have the pleasure of having Jessica Austin Barker, the Chief... more

Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and... more

Welcome to another episode of Press 1 For Nick! Today, we have an interesting conversation with the banking maestro himself,... more

Welcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive... more

Welcome back to another episode of "Press 1 For Nick"! In today's episode, we have the pleasure of having a... more

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT... more

Overview: In this episode, Garry Ridge discusses the importance of servant leadership and tribal engagement in achieving success. He talks... more

In today's episode, we have the pleasure of having a special guest, Geralyn Gaines, Guest Experience Immersion Manager at Ford... more

Episode Highlights:In today's episode, we have the pleasure of having a special guest, Elizabeth Dixon, President and CEO of Trilith... more

Episode Highlights:In this episode, Michael Tingey will be sharing his insights and experiences in the golf industry. He began his... more

Join us for a captivating discussion on employee experience, including 'The First 100 Days' framework, unique employee benefits, and mastering... more

Episode Highlights:Alex Sheridan, Founder of Impaxs, a marketing company that helps B2B companies build world-class brands, and attract clients through... more

Anne Pritz, a former aspiring veterinarian, had her career aspirations change to focus on the food industry.Anne's career path has... more

Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co.... more

In this episode, we delve into the remarkable life and wisdom of Horst Schulze, a true luminary in the hospitality... more

Join us on this enlightening episode of Press 1 For Nick as we sit down with Jason Cutter, CEO of... more

Episode Highlights:Brad Haley, the Chief Marketing Officer at Dave's Hot Chicken shares his journey with Dave's Hot Chicken, from starting... more

How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]ABOUT NICK GLIMSDAHLSubscribe to my... more

Episode Highlights:Jeff Dudan is the CEO and Chairman of HomeFront Brands, a property service franchise platform that empowers entrepreneurs to... more

In this episode, Nick Glimsdahl engages in an insightful discussion with Jane Grote Abell, Executive Chairwoman of Donatos Pizza. Jane... more

Episode Highlights:1. The Unconventional Approach to Customer Service:Christian Brothers Automotive's journey started with a unique vision - to be more... more

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]ABOUT... more

Step into the dynamic world of hospitality where crafting unforgettable customer experiences is a finely tuned art, demanding precision, innovation,... more

Embarking on the Journey to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer... more

In this episode, Oscar Trimboli shared his transformative journey through deep listening and how it impacts leaders and organizations. A... more

In "The JOLT Effect," sales expert Matt Dixon explores the art of overcoming indecision in the buying journey. He introduces... more

In this episode, we delve into the fascinating world of experience management and design with the renowned pioneer, keynote speaker,... more

In this inspiring episode, we sit down with Sean Ilenry, Vice President of Support at Dutchie, and delve into his... more

In this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his... more

Bob talks about:·       Your true worth is determined by how much you give in value than you take... more

Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]In this podcast episode, Jenn Lim,... more

What is one thing people might not know about you?Tell me about your Nana... 😊Tell my listeners about Vayner Media.What... more

Introduction:In this episode, we have the privilege of speaking with Michael Lee Sherwood, an influential figure in driving technological innovation... more

Introduction:In this episode, we have the pleasure of speaking with Chris Olexa, the CEO/Founder of Aspire2B Hospitality Group. Chris is... more

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]How did you get into storytelling?How does storytelling help ideas move through... more

In this episode, we dive into Kwame Christian's insightful book, "Finding Confidence in Conflict," as he shares valuable insights on... more

In this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore... more

Jason Lippert, the CEO at LCI Industries, a company where he has held various roles for the past 28 years,... more

Becky Ploeger, Hilton as the Head of Hilton Reservations and Customer CareKey Takeaways: Becky Ploeger's career took an unexpected turn, leading... more

Key Takeaways: Effectively leveraging CEC channels is essential for creating a powerful omnichannel strategy and enhancing the entire customer journey. Analytics plays... more

The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox AutomotiveKey... more

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. Success in customer experience is defined... more

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks.As... more

In this engaging podcast episode, join host Nick Glimsdahl as he sits down with Shantanu Das, the GM and Head... more

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]Their purpose (and passion) is to rekindle people’s... more

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine... more

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]She is a passionate customer-centricity advisor, author,... more

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is... more

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer... more

Listening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening]In this engaging episode, renowned speaker and author... more

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success]What does trust mean to you?How... more

A Recipe for Success with Founder of Condado Tacos, Joe Kahn [Restaurant Experience]In this episode Nick Glimsdahl sits down with... more

Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University.Smith is a former student-athlete and... more

Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]In this podcast episode, Simon Bailey, a... more

Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales... more

Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]Jeff Thiessen explores everything from grilling techniques to... more

Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]Join us in this enlightening conversation with Charlie... more

ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase... more

Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]The podcast episode highlights the importance... more

Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human... more

Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]In this podcast, Valerie Choniuk, a patient... more

The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]In this podcast episode, Kerry Bodine, author,... more

Building a People-Centric Organization: Insights from Barton Malow [People Centric]Barton Malow, a construction company, emphasizes the importance of being a... more

What is the difference between behavioral attributes and personas?Is human behavior predictable? Why should you embrace irrationality when interacting with customers? What's... more

The Importance of Emotional Engagement in Customer Experience and Sports with Gregorio Uglioni [Customer Experience]ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly... more

Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever... more

Amy Shore is Executive Vice President and Chief Customer Officer for Nationwide. In this role, she is accountable for developing... more

Alex Frommeyer - Founder/CEO Beam Dental [Member Experience]Explains how Dental Insurance was brokenHow Beam Dental reduced effort to create a... more

Navigating Customer Experience Challenges with Empathy: Insights from Whirlpool's Customer Service Approach, Simone Silva [Empathy]In this episode, we talk to... more

Exploring the Connection Between Love and Loyalty - Fred Reichheld [NPS]Fred Reichheld is the creator of the Net Promoter system... more

In this episode, we discuss the importance of creating a strong customer experience (CX) with Brittany Hodak, the author of... more

Maximizing Innovation Through Customer Feedback: The Key to Success -Sasha Gainullin - CEO @ battleface [Customer Expectations]In the spring of... more

Jim Donald: The Change Agent and Storyteller Behind Turnaround Companies [Human Experience] Meet Jim Donald, a top 25 CEO in the... more

Insurance Industry Insights: Risa Lovell's Journey from Culinary to Customer Service [Customer Service] Optimizing the Customer Experience: Insights from Psychological Decision... more

Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark... more

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw Colin Shaw, the speaker, has been researching the question... more

Balancing Community Satisfaction and Growth: Navigating the Fine Line with Jillian Benbow [Community Experience]

In this episode, Nick Glimsdahl talks with Tamara Myles, a positive psychology researcher and instructor, about how companies can create... more

Win The House You Love - Kyle Seagraves - Founder and Certified Mortgage Advisor [Mortgage Experience] Kyle talks about: - How creating... more

Overview: In this episode, Garry Ridge discusses the importance of servant leadership and tribal engagement in achieving success. He talks... more

Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For... more

Lessons in Leadership with Howard Behar: The Importance of Serving Others Overview: In this episode, Nick Glimsdahl sits down with Howard Behar,... more

Michael talks about: · What CX has to do with better experience in the contact... more

TIME TO WIN: THE 2022 CONSUMER PATIENCE STUDY - Jay Baer, CX and Marketing Expert [Patience] TIME TO WIN: THE 2022... more

Jamey Lutz - Author, Pathway to Purpose [Purpose] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find... more

The Importance of Auditing your Customers. Peter Fader [Customer Audit] What is the difference between what customers say vs. what they... more

What Your Customer Wants and Can’t Tell You by Melina Palmer, Author [Behavioral Economics] Melina talks about: · ... more