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Skip the Queue
Skip the Queue
Rubber Cheese

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience... more

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Episodes

Opening a brand new attraction in the midst of a global pandemic! With Hannah Monteverde

In today's episode, I speak with Hannah Monteverde, Top Banana, aka Park Manager, at BeWILDerwood in Cheshire. We discuss how... more

12 May 2021 · 46 minutes
I’m A Celebrity, Get Me In Here! Translating big brand IPs into commercial ventures, with James Penfold Controller of Partnerships at ITV.

In todays episode I speak with James Penfold, Controller of Partnerships at ITV, the name behind prolific tour experiences including... more

28 Apr 2021 · 49 minutes
Adapting the Stonehenge experience from international to domestic audiences, with James Rodliff.

In today’s episode I speak with James Rodliff, Operations Manager at Stonehenge, part of English Heritage. We discuss the challenges and... more

14 Apr 2021 · 55 minutes
Co-creating a cutting edge 21st century science and discovery centre. With Michelle Emerson

In today’s episode I speak with Michelle Emerson, Marketing and Development Director of Eureka! The National Children’s Museum. We discuss the... more

31 Mar 2021 · 36 minutes
How to be a better leader in the attractions industry. With Matt Heller.

In today's episode I speak with Matt Heller, Founder of Performance Optimist Consulting and Co-Host of the brilliant AttractionPros podcast.... more

17 Mar 2021 · 46 minutes
Applying service design to the visitor journey. With Paul-Jervis Heath

In today's episode I speak with Paul-Jervis Heath, Founding Partner & Chief Creative Officer at Modern Human We discuss service... more

03 Mar 2021 · 53 minutes
Chatbots and voice strategies! How attractions can obtain maximum value from both. With Roy Murphy

In todays episode I speak with Roy Murphy from Synthetic - the chatbot and voice agency. We discuss the opportunity for... more

17 Feb 2021 · 33 minutes
The Making of Harry Potter. With Geoff Spooner

In today's episode I speak with Geoff Spooner, Senior Vice President & General Manager: Warner Bros. Studio Tour London -The... more

03 Feb 2021 · 43 minutes
Why your attraction needs a podcast. With Laura Crossley and Jon Sutton from the National Football Museum.

In today’s episode I’m joined by two guests, Laura Crossley - Head of Content and Jon Sutton - Exhibitions Manager... more

20 Jan 2021 · 41 minutes
Making Holkham the UK's most pioneering and sustainable rural estate. With Lucy Downing and Sue Penlington

In today’s episode I’m joined by two guests, Lucy Downing - Head of Marketing and Sue Penlington - Sustainability Manager... more

06 Jan 2021 · 36 minutes
Skip the Queue
Opening a brand new attraction in the midst of a global pandemic! With Hannah Monteverde
Skip the Queue