Change management, readiness and adoption, otherwise pulling nerds across the chasm. Whatever you call it, it's important work that my... more

A year of working and living in crisis. So what? Now what? Discussed: the mountain (certainty), the muddle (ambiguity), and... more

Respect for people is a pillar of lean. It's also the first thing to go out the window in many... more

When working with groups, agreement is fine—but consensus is better. A conversation with Andre Helmstetter. Discussed: the Institute of Cultural... more

Checking in with Carl Sandburg's "The People, Yes" before Election Day. "The people have come far and can look back... more

We're still here, and we're still feeling stuck. Or at least I am. I bet you are too. Reading: William... more

The world has gone off format and so has this podcast. Discussed: it's time to change and/or die; the weird... more

The cost and joys of options. Why are options so important to us anyways? Discussed: set-based design and the book... more

You can't make an hourglass flow faster by yelling at the sand. Discussed: queuing, constraints, Little's Law.

Introducing my free field guide to finding waste in knowledge work and service work—and using the waste you find as... more