Design Thinking 101

Design Thinking 101

Dawan Stanford
Mar 31, 2020 48 min

Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42

Julie Dirksen is a learning strategist with more than 15 years of experience creating highly interactive e-learning experiences for clients, from Fortune 500 companies and technology startups to grant-funded research initiatives. Our conversation today is about learning design and learning in design, as well as her book, Design For How People Learn. We also talk about behavior change, practicing complex skills, and persuasive technology. Show host: Dawan Stanford.
Mar 17, 2020 43 min

Innovation in Nursing Education + Design Thinking for Health with Marion Leary — DT101 E41

Marion Leary is the Director of Innovation at the Pennsylvania School of Nursing. We discuss innovation and nursing education, University of Pennsylvania’s free online Design Thinking for Health platform, nurses as innovation leaders, and why storytelling matters. Show host: Dawan Stanford. Show Summary Design thinking was not Marion’s first focus. She was a researcher for 13 years before taking the role of Director of Innovation at the University of Pennsylvania School of Nursing. She has a dual degr
Mar 03, 2020 40 min

Behavioral Design X Service Design with Anne van Lieren — DT101 E40

Anne van Lieren is a service designer and behavior design enthusiast. We talk about her path to joining Livework in the Netherlands as a service designer, where service design and behavioral design are converging, examples from her work, and what happens when you add behavioral design to journey mapping. Anne discusses her path to Livework with Dawan Stanford, your podcast host. She started working part-time through Livework through the University of the Netherlands and eventually started working at Live
Feb 18, 2020 42 min

The Evolution of Teaching and Learning Design with Bruce Hanington — DT101 E39

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. In today's episode I am joined by Bruce Hanington. He remembers being introduced to design as a small child with his father being a Commercial Designer. Initially headed for a career in architecture, his journey took a detour as an undergrad when he ended up graduating with a degree in Applied Psychology. But Bruce realized he wanted to get into design, and that he wanted to be on the creative side instead of just studying design. Du
Feb 04, 2020 34 min

Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's Guest is Brittany Merkle. Her design path started at the University of Virginia in the College of Arts and Sciences. During her first semester, her grandfather was diagnosed with cancer. On weekend trips home, Brittany witnessed the incredible service Hospice offered. When she returned for her second year at college, she immediately changed majors and enrolled in nursing. Brittany shadowed nursing students and learned what
Dec 17, 2019 35 min

Design for America: Founding + Present + Future, Part 2 — DT101 E37

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part two of a two-part series on Design for America. Design for America is a nationwide network that supports design innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and student-led design-led studios on over 40 college campuses. Today, we'll speak to two guests about what Design for America is, why DFA exists, how DFA works,
Dec 12, 2019 42 min

Design for America: Students + Design Thinking + Community Impact, Part 1 — DT101 E36

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part one of a two-part series on Design for America. Design for America is a nationwide network that supports innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and design-led studios on over 40 college campuses. Today, we’ll speak to three guests about what Design for America is and what does the experience look like when a member participates in a Design for America studio. We start our episode with Eric Richards explaining how he founded Design for America on the UC San Diego campus. Eric was interested in human-led design and, coupled with his interest in social impact, Eric started to search Facebook for others who had a similar desire in utilizing both fields interchangeably. He found a Good Design Lab founded by Don Mormont at UC San Diego. Many of the UC San Diego students who were interested in human-led design had worked at this lab. Eric liked the concept, applied to the university, and was accepted to the program. Through this lab and Don's involvement, many design classes were available to students. Eric joined Good Design Lab as a sophomore - the year after the lab was founded - and took the introductory design class. During his journey with Good Design Lab, Eric became part of a very tight-knit community. He was grateful to have found a community that, like Eric, valued using their skill set for social impact. Andrew Demas discovered DFA by accident while he was a student. He had a friend who was involved in DFA, and one day Andrew visited the Good Design Lab. He fell in love with the process and how the process affects social impact. DFA taught Andrew how to find out who your user is, gaining empathy for the user, and developing a solution for someone else. His new perspective not only changed the way he solved problems in real-world applications, it also changed his view of how he thinks about his curriculum at school, and changed the way he works towards coming up with solutions. Throughout this time, Andrew was connected to many other students who had a passion for design and for giving back to their community in a sustainable way. He was able to put his newfound skills to use when he and his classmates rebuilt a community center that was destroyed by Hurricane Sandy. Andrew felt that DFA gave him his best college and learning experience in university, and he’s passionate about his alumni board and networking for future leaders of design thinking and to get more corporations involved with DFA. William Moner is a faculty member who sponsors a DFA Studio at Elon University. Dawan Stanford approached William to mentor and encourage students to engage in the design process. William talks about the process of creating a DFA Studio, using DFA guides, and bringing together the efforts of everyone involved to make DFA happen on campus. He also discusses the challenges of mentoring and recruiting students for DFA. Bio Eric Richards is starting his last year at UC San Diego, where he's studying Human-Computer Interaction and Design for Social Innovation. His interest is in design that empowers communities and advances equity and sustainability. He currently leads Design for America at UCSD, and advises undergraduate humanitarian engineering projects on campus. Andrew Demas is a Senior Managing Consultant in IBM's Digital Strategy & IX practice and is also the digital account partner for one of IBM's top telecommunications clients. As an IBM Design Thinking Leader, he runs the New York Design Thinking Chapter. His passion for design started with DFA; he served as President of the Barnard-Columbia Design for America Studio for three years, and he currently sits on the DFA Alumni Board. William Moner is an Assistant Professor of Communication at Elon University and is the faculty mentor for the Elon Design for America studio. He holds a Ph.D. in Radio-Television-Film from the University of Texas, and his research focuses on emerging methods of storytelling and interactive media production through open software platforms and systems. In This Episode [01:28] Eric tells his story of how he founded Design for America at UCSD. [02:54] Eric’s early experience with DFA chapter on campus. [05:15] How Eric foresees using his skills in his work in the future. [06:31] How Eric came into and is currently developing his need-finding skills. [09:09] The value Eric finds in DFA and his DFA experience. [13:40] Andrew’s transformative experience with DFA on his university campus. [15:43] Andrew’s most memorable project to date, and the skills Andrew and his classmates employed to this project, and what he learned from DFA. [20:03] Andrew and his passion project with DFA. [26:44] Students start to bring DFA to Elon University. [32:30] Wicked problems in the DFA Studio at Elon University. [34:28] William’s advice on how to mentor at a DFA Studio. [38:58] The work of DFA and who William is grateful for at DFA. Links and Resources UC San Diego Design Lab Contact UC San Diego Design Lab Design for America Elon By Design at Elon University Center for Design Thinking at Elon University Bernard-Columbia Design for America William Moner Andrew Demas Eric Richards
Nov 26, 2019 42 min

Integrating Engineering, Design and Business with Tony Hu — DT101 E35

Stanford, your host. Today I'll be interviewing Tony Hu, who is the academic director at MIT’s MIT’s Integrated Design and Management Master’s program. We’ll be talking about how Tony discovered design, human-centered design’s impact on students, and MIT’s unique program combining design and engineering management. We start our episode during Tony’s high school career, with his passion for writing. He started on the journalism team and edited the school newspaper. Additionally, he was interes
Nov 05, 2019 45 min

Teaching and Learning Service Design for Designers and Non-designers with Maurício Manhães — DT101 E34

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Maurício Manhães and talking about his design position at Savannah College of Art and Design, his work at the Service Design Network and as the group leader at the Design Academic Task Force. In this episode, we talk about the crisis that caused Maurício to shift into service design, how service designers are learning their craft, and his work to create service design curriculum for non-designers.
Oct 22, 2019 1 hr 4 min

Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33

Welcome to the Design Thinking 101 podcast! I’m Dawan Stanford, your host. Today I’ll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra’s work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work. Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today’s design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. About Aleksandra Aleksandra’s mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra’s journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast. [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven’t worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist’s viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra’s work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers. [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don’t get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking”. [57:34] Looking forward to what can lead to transformation. Links and Resources Design for the Real World by Victor Papanek Ruined by Design by Mike Monteiro Aleksandra Meinikova on Medium Aleksandra on Twitter Aleksandra on the Web Find Aleksandra on LinkedIn Aleksandra at Women Talk Design Publicis•Poke
Design Thinking 101
Fortnighly podcast
Next episode Tuesday, April 14