This is HCD - Human Centered Design Podcast

This is HCD - Human Centered Design Podcast

This is HCD
Jul 09, 2020 48 min

Tutti Taygerly 'Design Leadership'

This episode was brought to you by This is Doing - Design & Innovation Online Learning Show Links Tutti Taygerly's website Tutti's writings on Medium Tutti on Twitter Tutti on LinkedIn Andy on Twitter Andy on LinkedIn Andy's website and newsletter Support This is HCD by becoming a Premium subscriber. This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jul 06, 2020 58 min

Erika Hall 'Speed: the most important factor in the customer / user experience'

This episode was brought to you by This is Doing - Design & Innovation Online Learning In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it? https://muledesign.com/speaking/erika-hall Buy Gerry McGovern's new book 'World Wide Waste' Support This is HCD by becoming a Premium subscriber. This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jun 22, 2020 36 min

Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team

Subscribe to stay up to date on Global Jams podcast https://podcasts.apple.com/ie/podcast/the-global-jams-podcast/id1502993032 https://open.spotify.com/show/7JseQXlev6bwT2S8SFZ2p0 Welcome to the Global Jams podcast – a new podcast on the This is HCD network. The Global Jams are the world’s biggest service design thinking and doing events. In the Global Jams Podcast we share the latest perspectives on running successful Jams, sprints and hacks. We show how anyone can join the productive fun, and connect the global community of Hosts and Jammers. If you like this podcast and you would like to learn more, make sure you subscribe at http://globaljams.org/podcast In this episode, Global Jams co-initiator Markus Hormeß talks with the Dubai Jammers, as they look back on what we learned about online rapid collaboration at the world’s first global remote Jam-From-Home. Find out more about the Jams: http://globaljams.org The home of this podcast: http://globaljams.org/podcast This is HCD Network Design Politics Conference site Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jun 17, 2020 17 min

Karen Peeters 'Discovering digital reliability and quality: the Toyota story'

We need your support. Show some love by becoming a Premium Member. Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management. This is Doing See our current innovation courses This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jun 11, 2020 39 min

Olive Minor 'Covid-19 What the anthropologist sees'

We need your support. Show some love by becoming a Premium Member. It seems that any Zoom call we are having now - be it business related or with friends and family - we have to navigate a beginning of this call about how we're all experiencing lockdown with COVID-19. What is becoming clear is that many of us are all having the same everyday cultural experiences, which in turn makes it more difficult to share our stories about our lives - homeschooling, baking, exercise, hair getting long, toilet paper. Stories are central to cultural capital, but when they are so obvious and similar, this signifies an era that our lives have been impacted on greatly. We are living in a dystopian reality where those everyday norms that we have taken for granted for decades and centuries are overnight classified as social stigma, pollutions of what is morally right. Sitting on a park bench talking to friends face to face, playing basketball, going to a funeral - our physical bodies have become objects of morality. In this episode, I unpack many of these contradictions of social norms with fellow anthropologist, Olive Minor. Olive lives in Seattle, and previously worked for Oxfam in West Africa, where she used her anthropological expertise amongst many things to understand how culture shaped attitudes to Ebola. She describes the work she did there and then we use some of her experiences to understand the current cultural landscape related to COVID-19. Let's get into the conversation. Welcome to the Decoding Culture podcast. This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jun 10, 2020 35 min

Shanti Mathew 'Partnering to build better lives'

We need your support. Show some live by becoming a Premium Member. Please note: This episode was recorded in early-May of this year. My name is Melanie Rayment and I'm a social designer based in Sydney, Australia, and currently a Director at The Australian Centre for Social Innovation. Moments of Change is a podcast dedicated to exploring the moments that we learn from as we seek to design and cultivate positive social change. In this episode, I speak with Shanti Mathew, Deputy Director of Public Policy Lab, a nonprofit innovation lab based in New York. Shanti's mission is to use collective power to build better lives through government. She shares with me her passion and experience in partnering effectively to bring communities into policy design, transform service systems and pilot new social programs. She has led work with the New York City Administration for Children's Services, the Department of Education, the Department of Homeless Services, and the US Department of Veterans Affairs, among many other public interest organisations. Twitter @shantimmathew www.publicpolicylab.org This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
Jun 01, 2020 22 min

The Big Remote – Katie Long

Support This is HCD by becoming a Premium Member The Big Remote is a podcast of people's remote stories, collaboration tips, remote life hacks, tips on entertaining yourself and your kids, personal stories and more, hosted by Andy Polaine and Gerry Scullion. In this episode, Andy Polaine chats to Katie Long, Design Connector and all-round amazing person at Fjord. At the beginning of March, Katie flew from the USA to Berlin for a birthday party. And then caught the coronavirus. Post-recovery, but still in quarantine she talks to Andy about what it was like to have COVID-19, "jellyfish brain", and how her and her flatmates entertained themselves. Show Links Katie on LinkedIn Andy on Twitter This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
May 31, 2020 39 min

Rita Denny 'Reflections on changes in ethnographic praxis'

Enjoy our content? Support This is HCD by becoming a Premium Member Rita Denny applies an anthropological framework to consumer behavior across the globe, calling on linguistic, semiotic and symbolic traditions for interpreting attitudes, perceptions and practices. Rita’s work has supported strategic development of products, services and brands as well as communications strategies for Fortune Global 500 companies, government agencies and public institutions. Most recently, she is the executive director of EPIC. Rita holds a Ph.D. in Anthropology from University of Chicago. With Patricia Sunderland she is the author of Doing Anthropology in Consumer Research and editor of Handbook of Anthropology in Business. She is a dedicated Lake Michigan swimmer. EPIC: www.epicpeople.org Practica: www.practicagroup.com Rita on LinkedIn: https://www.linkedin.com/in/rita-denny-a9393a5/ This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
May 22, 2020 39 min

Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator'

Enjoy our content? Support This is HCD by becoming a Premium Member Hello and welcome to Bringing Design Closer, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the design within organisations. In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation. We speak about what led to the final days of Chris’s employment and also what followed for Chris in terms of impact on his life - that’s resulted in Chris taking legal action and bringing Facebook (along with many others) to court. I should point out that there are topics in this conversation that may act as a trigger for some people, and if listening with children, may not be appropriate. [email protected] Tickets for the This is HCD 'Design Politics Conference' are on sale now. June 16-18 - live.thisishcd.com This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech
May 15, 2020 44 min

Jeff Sussna 'Services as a chain of promises'

Enjoy our content? Support This is HCD by becoming a Premium Member Power of Ten is a podcast about design operating at many levels - zooming out from thoughtful detail through to organisational transformation, and on to changes in society and the world, hosted by Andy Polaine. In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises." Show Links Sussna Associates Jeff's book, Designing Delivery Jeff on Twitter Jeff on LinkedIn Jeff's writings on Medium Andy on Twitter Andy's website and newsletter Support This is HCD by becoming a Premium Member This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show: https://thisishcdnetwork.supercast.tech