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Why Service Design Thinking
Why Service Design Thinking
Why Service Design Thinking

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of... more

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Episodes

Creating Culture with Claus Raasted | # 21

Claus Raasted is an experience and behavior designer who creates Live Action Role Play events, where groups of strangers come... more

02 Jan 2019 · 30 minutes
Developing Confidence as a Designer with Lauren Currie, OBE | #20

Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting... more

01 Nov 2018 · 30 minutes
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

Real estate (for housing and office space) is not just a commodity - it is an important service in our... more

01 Sep 2018 · 33 minutes
Service Design in Government and Public Services | Benjamin Taylor

One of the most important applications of service design is in the government or public services sector, where there is... more

01 Jul 2018 · 35 minutes
Turning a Service into an Experience | Paul Bulencea

Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience... more

01 May 2018 · 36 minutes
The Business Case for Service Design | Jod Kaftan of Fjord

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the... more

01 Mar 2018 · 35 minutes
Building a Sustainable Business with Systems | Joanna Waterfall

Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in... more

02 Jan 2018 · 28 minutes
Towards a Preemptive Social Enterprise | Matthew Manos

WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES.   Social Enterprises are one of the most important forms of... more

01 Nov 2017 · 23 minutes
Customer Journey Mapping | Daniel Sunden + John Flitcroft

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com!   One of the first steps business owners should take... more

01 Sep 2017 · 39 minutes
Minisode: The Customer Journey of Pizza in 3 Countries

This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had... more

01 Jul 2017 · 13 minutes
Why Service Design Thinking
Creating Culture with Claus Raasted | # 21
Why Service Design Thinking