Why Service Design Thinking

Why Service Design Thinking

Developing Confidence as a Designer with Lauren Currie, OBE | #20
Jan 08, 2018 30:48

Developing Confidence as a Designer with Lauren Currie, OBE | #20

Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. This week's episode features Lauren Currie, OBE, is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence. Show notes: http://www.whyservicedesignthinking.com/podcastepisodes/lauren-currie-developing-confidence-as-a-designer
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller | #19
Apr 14, 2017 33:38

Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller | #19

Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood. Check out the show notes for all references and links. ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!
Service Design in Government and Public Services | Benjamin Taylor | #18
Apr 04, 2017 35:51

Service Design in Government and Public Services | Benjamin Taylor | #18

One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of RedQuadrant management consultancy and a Chief Executive of the nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services. Check out the show notes for all references and links. ________ Feedback loops are crucial in service design! Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback ________ Love what you hear? Please subscribe, rate, and review us. Each review goes a long way. As always, thank you for listening!
Turning a Service into an Experience | Paul Bulencea | # 17
Nov 02, 2016 36:12

Turning a Service into an Experience | Paul Bulencea | # 17

Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences. Check out the show notes for all references and links. ________ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
The Business Case for Service Design | Jod Kaftan of Fjord | #16
Oct 19, 2016 35:30

The Business Case for Service Design | Jod Kaftan of Fjord | #16

Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty. Check out the show notes for all references and links. ________ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Service Design Network | Jesse Grimes | #15
Oct 07, 2016 23:57

Service Design Network | Jesse Grimes | #15

In this episode, we talk with Jesse Grimes, of the Service Design Network. Jesse, who is a practicing service designer at Informaat, is on the management team of the Service Design Network (SDN) as well as the editor-in-chief of SDN’s publication, Touchpoint magazine. Jesse tells us about the wonderful resources at the Service Design Network, including its plethora of free online information, in-person gatherings, and its official trade publication. It's not too late to register for the Service Design Network conference. If you are attending, be sure to find me and say hello! Check out the show notes for all references and links. ________ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Building a Sustainable Business with Systems | Joanna Waterfall | #14
Aug 16, 2016 28:45

Building a Sustainable Business with Systems | Joanna Waterfall | #14

Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yellow Co, talks about how she implemented systems within her business from day one. Check out the Yellow Conference! In the episode, Joanna references the book, The E-Myth Revisited. Check out the show notes for more info! ________ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Towards a Preemptive Social Enterprise | Matthew Manos | #13
Aug 01, 2016 23:14

Towards a Preemptive Social Enterprise | Matthew Manos | #13

WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES. Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social enterprise is to create the future that we want to live in. Matthew Manos, designer, social enterprise builder, and innovative thinker, wants to help you do just that, with his new book, Towards a Preemptive Social Enterprise. ________ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Customer Journey Mapping | Daniel Sunden + John Flitcroft | #12
Jul 06, 2016 39:42

Customer Journey Mapping | Daniel Sunden + John Flitcroft | #12

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com! One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey. ________ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Minisode: The Customer Journey of Pizza in 3 Countries
Jun 30, 2016 13:40

Minisode: The Customer Journey of Pizza in 3 Countries

This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had a wonderful interview about with two design strategists in Europe - Daniel Sunden and John Flitcroft. Somehow our discussion about customer journeys led us to look at the customer journey of pizza. It was such an interesting tangent that I wanted to share it with you in its own context – 3 different journeys of ordering pizza in the UK, Sweden, and the US. Enjoy and look out for the complete interview in the next episode. ________ Check out the website to download a free ideation worksheet: whyservicedesignthinking.com.